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Associate Member Webinar: From Chaos to Clarity – The Definitive Client Engagement Case Study
Date and Time: January 28; 11 a.m. – 12 p.m.
Location: Online via Zoom
**Please note this session is hosted by Qualifacts. Any questions regarding the session should be directed to alison.guilfoile@qualifacts.com.
Behavioral health organizations are under increasing pressure to do more with less—reduce avoidable rework, improve access to care, and deliver a better client experience without adding staff. In this case-study webinar, Eastern Shore Community Services Board (CSB) shares how they turned fragmented processes into a streamlined, measurable client engagement strategy.
By implementing Qualifacts’ Client Engagement solutions, Eastern Shore CSB modernized intake, communication, and follow-up workflows—keeping care moving, reducing delays, and improving operational clarity across the organization.
Join this webinar to hear directly from the team at Eastern Shore CSB as they walk through what changed, how it changed, and the tangible impact on day-to-day operations.
Presented by:
Stephen Hopkins, EHR Systems Administrator, Eastern Shore CSB
Sarah Taylor, Product Specialist II, Qualifacts
Cost:
Free