Human Services Credentialing Program

Providers’ eAcademy® hosts the Providers' Council's  Human Services Credentialing Program designed to develop and implement standards and competencies for Direct Support and Direct Service Professionals within the field of human services.

In 2005, the Human Services Credentialing Program was launched with one credential in Developmental Disabilities. The success of the program led to the creation of credentials in additional areas within human services, and all of the seven credentials were updated in 2014.

Human Services Credential for Entry-level Staff:

Autism Spectrum Disorder

Intellectual and Developmental Disabilities

Child Welfare Level 1

Child Welfare Level 2

Mental Health

Substance Use and Addictive Disorder

Human Services Credential for Supervisory Staff:

Leadership & Frontline Supervision


The Credential Breakdown

  • Each credential has 11 modules and one final exam based on nationally recognized core competency areas for a total of 14 credit hours.
  • A Professional Standards Board (PSB) comprised of experts in the Massachusetts human services field worked to identify content and make material specific to the training needs of the Massachusetts human service workforce.
  • Each credential has a focus on a particular service population. The credentials give staff the tools to efficiently and effectively deliver the best care possible to clients.
  • Updated DSM V terminology.
  • Inclusion of new technology and mechanisms for communication including social media, texting, etc.
  • Introduction of evidence-based interventions.
  • Interactivity, reality-based scenarios, and engaging visuals.

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