Providers’ Council Staff

Our team of professionals is dedicated to helping our members meet their missions through public policy and advocacy support, education and training programs and high-quality member benefits.

For general inquiries, please call our main office line at 508.598.9800

Caroline Bakour

Education and Membership Associate
508.598.9679   |   cbakour@providers.org

Caroline supports the Council’s educational programming and membership initiatives, including staffing webinars, training sessions, and events. She also contributes to member engagement through outreach, communications, and support for education programs such as Tuition Remission.

John Da Silva

Administrative & Operations Associate
508-598-9800   |   jdasilva@providers.org

Da Silva supports the Council's staff and the organization’s members, assisting with learning and development initiatives and general operations and office management.

Tracy Jordan

Director of Finance & Operations
508.599.2257   |   tracy@providers.org

Tracy handles the finances for both the Providers' Council and the Human Services Providers Charitable Foundation, including accounts payable and receivable. She serves as the office manager, handles human resources and manages registration for the Annual Convention & Expo, the Council's signature event.

Nina Lamarre

Education and Training Coordinator
508.599.2256   |   nlamarre@providers.org

Nina plans the Council's education and training calendar, oversees Convention & Expo workshops, and helps oversee collegiate academic partnerships and opportunities. She also coordinates The Leadership Initiative mentorship program and supports the Council's JobsWithHeart online job board.

Isabella A. Lee

Public Policy and Advocacy Coordinator
508.598.9966   |   ilee@providers.org

Isabella plays a key role in advancing the Council’s public policy initiatives and managing its grassroots advocacy arm, The Caring Force. She helps Council members understand policy issues at the state, municipal, and federal levels, lead The Caring Force’s efforts, and drive voting and research initiatives that support the Council’s mission.

Maureen Lynch

Communications and Media Coordinator
   |   mlynch@providers.org

Maureen coordinates the Council’s internal and external communications efforts, including social media, e-communications, reports and publications and The Provider newspaper.

Caroline O'Neill

Manager of Public Policy and Communications
508.598.9686   |   coneill@providers.org

Caroline represents the Council's interests across all levels of government, collaborating with leadership to draft and push forward legislation that benefits our sector. She oversees the Council's communications strategy, including managing our brand, marketing materials, and media relations.

Molly Oram

eAcademy Technology Associate
508.598.9700   |   moram@providers.org

Molly is the part-time staff person helping to support the Providers' Council's eAcademy program.

Ann Schuler

Director of Education and Membership
508.599.2243   |   ann@providers.org

Ann directs the Providers' Council's membership and education efforts. Ann oversees the Council's membership recruitment and retention efforts; manages the Council's Endorsed Business Partners; and provides staff support to the Council's Membership and Race, Diversity and Inclusion committees.

Bill Yelenak

President/CEO
508.599.2258   |   bill@providers.org

Bill is responsible for the overall management of the Providers' Council and its related foundation, the Human Services Providers Charitable Foundation, Inc. He leads the Council's efforts on public policy, education/training and in other related areas while representing the Council and its members with key stakeholders and provides leadership on human services issues.