Mastering Residential Program Management (RPM): Building Strong, Compliant, and Person-Centered Programs
Date and Time: August 20 and 27; 9 a.m. – 12:30 p.m.
Location: In-person at the Providers’ Council (100 Crossing Blvd, Suite 100, Framingham, MA 01702)
Intended Audience: Residential Program Managers or Staff looking to advance to a Residential Program Management role
Learning Track: Workforce Development & Staff Engagement
This interactive, in-person training is designed for current and emerging leaders in residential services who are responsible for overseeing program operations, staff performance, and quality care. Delivered across two half-day sessions, this course walks participants through 13 essential topics that define effective Residential Program Management.
Participants will gain practical tools, real-world strategies, and leadership insights to strengthen program compliance, enhance staff accountability, and ensure high-quality, person-centered support for individuals served. Through guided discussion, case scenarios, and hands-on workbook activities, attendees will leave equipped to lead with confidence and consistency.
At the end of this session, participants will be able to:
– Build the skills to run residential programs right—stay compliant, keep documentation audit-ready, and deliver services that actually meet standards.
– Strengthen leadership and supervisory skills to effectively manage staff performance, accountability, and team dynamics.
– Apply person-centered approaches to enhance quality of care and improve outcomes for individuals in residential settings.
– Utilize practical tools and strategies to maintain regulatory compliance, manage risk, and support continuous program improvement.
Presented by:
Stephen Osei-Bonsu, MBA, MA, BSc, Lead Consultant & Trainer, Scensob Consulting
Cost:
Member Price: $200
Non-Member Price: $400
Cancellation Policy: Reimbursement only for cancellations received at least 5 business days before the event.
Confirmation Policy: We only send confirmations via email. Please email nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.