Date and Time: June 27, 9:30 a.m. to 1 p.m.
Location: Providers’ Council (100 Crossing Blvd. Suite 100, Framingham, MA 01702)
Are you looking for tools to manage conflict better? Are tension and stress decreasing your ability to handle problematic situations in your organization or group? This interactive training will help you to polish your skills at handling conflict effectively and will add some new tools for positive conflict engagement.
In this training, we will debunk myths about conflict, examine different styles of responding to conflict and identify points of conflict escalation, as well as strategies for de-escalation. This session is an opportunity to build in-house capacity to address costly and disruptive workplace conflict more effectively, and to provide managers, senior management, project leaders and staff at all levels the opportunity to develop the skills needed to enhance high-performing teams.
Intended Audience: All levels of staff.
At this training, you will discover how to:
– Identify 5 different styles of responding to conflict.
– Learn points of conflict escalation and strategies for de-escalation.
– Debunk common myths of conflict.
– Utilize intervention and prevention strategies.
– Maintain neutrality and deal with bias.
– Foster collaborative problem solving.
Presented by:
Community Dispute Settlement Center
This program is approved for 3 PDCs through SHRM.
The Providers’ Council is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.
Pending approval, this program 
is valid for 3 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.
Member Price: $90
Non Member Price: $200
Cancellation Policy: Reimbursement only for cancellations received at least 5 business days before the event.
Confirmation Policy: We only send confirmations via email. Please email Nina Walat at nwalat@providers.org or 508.598.9679 if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.
