From Avoidance to Action: Tools for More Effective Workplace Conversations
Date and Time: September 15; 9 a.m. – 12:30 p.m.
Location: In-Person at the Providers’ Council (100 Crossing Blvd, Suite 100, Framingham, MA 01702)
Intended Audience: Supervisors & Managers, Human Resources, Staff in Leadership Roles
Learning Track: Workforce Development & Staff Engagement
Every leader faces conversations that feel uncomfortable or high-stakes—addressing performance issues, managing emotions, or resolving team conflict. Avoiding these discussions can erode trust and weaken morale. In this interactive session, participants will explore a simple framework for preparing, engaging, and closing conversations with confidence and respect. They will practice staying curious, validating emotions without judgment, and guiding dialogue toward productive outcomes. Leaders will leave with practical tools to turn difficult conversations into opportunities for growth and stronger team performance.
At the end of this session, participants will be able to:
– Identify what makes a conversation ‘difficult’ and how to reduce one’s’ own discomfort
– Learn how to apply a framework that support effective dialogue that drives desired outcomes
– Practice the application of the framework across common workplace conflicts and challenging
situations
Presented by:
Stacie Watson, Owner/Partner, Transformative Leadership Strategies
Cost:
Member rate: $100
Non-member rate: $200
Cancellation Policy: Reimbursement only for cancellations received at least 5 business days before the event.
Confirmation Policy: We only send confirmations via email. Please email nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.