John King is our Caring Force March 2026 Workforce Hero Spotlight honoree! King began as Manager of the Transitional Day Program and now serves as Associate Director of the Welcome Center and Emergency Residence at Bridge Over Troubled Waters.
1. Tell us about your background. How did you decide to pursue a career in human services?
My decision to pursue a career in human services comes from my own experiences growing up in the inner city. During that time, I saw many young people, including myself, facing challenges at home and within our communities.
Those experiences helped me understand how important it is for youth to have support, guidance, and positive role models. Because of this, I felt a strong desire to give back and support young people who may be going through similar struggles. Working in human services allows me to provide encouragement, resources, and stability to youth who need someone to believe in them and help guide them toward positive outcomes.
2. What does a typical day look like for you at your organization?
A typical day for me at Bridge involves overseeing the day-to-day operations of the Emergency Residence, Welcome Center, and the Transitional Day Program. My role is to ensure that we have adequate staffing coverage for each shift and that staff are supported in managing the programs effectively.
I also focus on making sure the young adults’ needs are met by providing guidance to staff, addressing any issues that arise on the floor, and helping maintain a safe and supportive environment. Throughout the day, I collaborate with other departments when needed to ensure our young adults are connected to the appropriate services and supports.
3. What is your favorite professional memory?
My favorite professional memories are seeing my own growth over time. I started as a Direct Care Counselor and worked my way up to now holding a Director position. Being able to develop my leadership skills, support staff, and continue helping young people has been very meaningful to me. It reminds me how far I’ve come and motivates me to keep growing professionally while supporting others in their development as well.
4. This question is from our February Workforce Hero, Maritza Lagos: What do you find is one of the most valuable qualities of an impactful Care Coordinator?
One of the most valuable qualities of an impactful Care Coordinator is empathy. Being able to understand the experiences and challenges that young people are facing allows you to build trust and meaningful relationships. At the same time, consistency is just as important—showing up, following through, and providing reliable support helps young adults feel safe and supported while they work toward their goals.
5. Do you have a question for the next person we spotlight?
How do you keep the mission of helping others at the center of the work you do every day?
A heartfelt thank you to John and every human service worker across Massachusetts! The compassion, hope, and dedication you bring to your work each day transforms lives and strengthens our communities. Your efforts don’t go unnoticed—we’re incredibly grateful for all you do.
Have someone you’d like to nominate a Workforce Hero?Email ilee@providers.org!
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