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Associate Member Hosted Webinar: End the No-Show Epidemic – Strategies for Unlocking Client Engagement & Revenue Growth

July 30 @ 2:00 pm - 3:00 pm

Free

Date and Time: July 30; 2 p.m. – 3 p.m.

Location: Online via Zoom

**Please note this session is hosted by Qualifacts. Any questions regarding this session should be directed to alison.guilfoile@qualifacts.com.

Behavioral health agencies nationwide face similar challenges—client retention, appointment no-shows, overwhelming administrative burdens, staffing shortages, and frustrating reimbursement bottlenecks.  

Although no perfect solution exists, these operational hurdles present a unique opportunity for providers to enhance the client experience while simultaneously driving significant revenue growth.  

In this webinar, Stephen Hopkins, an EHR Systems Administrator with Eastern Shore Community Services Board (ESCSB), will share his organization’s strategic journey.  

Joined by Sarah Taylor, an RN and Product Specialist for client portal and telehealth solutions at Qualifacts, our panelists will discuss how ESCSB’s digital-first approach, centered around a robust client portal and integrated telehealth solution, has simplified operations, fostered greater client engagement, and unlocked new revenue generation. 

Register Here!

 

During this session, participants will:

  • Pinpoint specific ways to help your agency confront everyday concerns, such as client no-shows, lack of engagement, and revenue bottlenecks. 
  • Discover the real-world challenges that led ESCBS to invest in an integrated, digital-first Client Engagement solution.   
  • Learn about ESCBS’s significant outcomes, including a 50% drop in no-shows, expanded service reach, and a dramatic reduction in manual staff work. 
  • Gain practical insights on how to build a resilient and financially sustainable behavioral health organization through the implementation of a digital-first strategy with integrated technology. 

 

Presented by:

Stephen Hopkins, EHR Systems Administrator, Eastern Shore CSB

Sarah Taylor, Product Specialist II, Qualifacts

 

Cost: 

Free

Details

Date:
July 30
Time:
2:00 pm - 3:00 pm
Cost:
Free
Event Categories:
,
Website:
https://event.on24.com/wcc/r/5012857/7633B0091AD3358227167B073226235A?partnerref=state-association

Venue

Online via Zoom