The Caring Force Blog October 2022 Workforce Hero: Jessica Ssenfuka

| Caroline O'Neill

The Caring Force is pleased to announce that our October TCF Workforce Hero Spotlight honoree is Jessica Ssenfuka, who works at Charles River Center.

1. Tell us about your background.  How did you decide to pursue a career in human services? 

I came from Africa to the United States to find greener pastures. In Africa, I used to work for World Vision as a community development officer. My family background led me to pursue a Bachelor’s degree in Social Sciences and specialize in sociology because of the neglect that was in my family being a polygamous family.

2. What does a typical day look like for you at your organization? 

I come in the morning and check my emails and prepare for the morning meeting. After that I check on the staff and individuals in the rooms, check on the cafeteria and kitchen to make sure it is prepared for cooking groups, clean, and ready for use. Planning the day’s activities and community trips for the next day, and motivating staff and individuals to get ready for the day. If any individuals cannot make the trip, I will take a walk with them down the hill for exercise. I also ensure the individuals meet their goals and follow their daily schedules.

3. What is your favorite professional memory?  

There was an individual who was there and could not walk. When we started walking with all the encouragement and positive reinforcement, he began walking almost a mile a day. His mom was so excited to see him walking as much as he was.

Another individual came to us during COVID. During COVID many individuals had goals for self-care, especially with all the hand washing. This individual would not wash her hands independently. But, through much practice and effort, she now knows how to wash her hands independently and when it is time to do so. Mom was so proud of her because she had never learned this since her childhood.

4. This question is from our September TCF Workforce Hero Spotlight, Timothy Dixon: What keeps you motivated at work?
The happiness, working together with staff, and the activities we do.

5. Do you have a question for the next person we spotlight? 

What have you achieved?

Thank you so much to Jessica and all of our wonderful human services workers who bring joy and passion to work every day! We are so thankful for your efforts and for making the Commonwealth a better place.

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