The Caring Force Blog April 2023 Workforce Hero: Naomi Rivera

| Caroline O'Neill

The Caring Force is pleased to announce that our April TCF Workforce Hero Spotlight honoree is Naomi Rivera, a Bilingual Health Services Counselor at the Springfield and Holyoke locations of Tapestry Health.

1. Tell us about your background.  How did you decide to pursue a career in human services?

I am a 27-year-old person that comes from two Puerto Rican parents. For more than 15 years, my mother worked in health care as a medical assistant. In most of my years growing up, I would see her come home and how excited and happy she would be after another successful day of helping others. I wanted to know that same feeling. Before I was even old enough to work, she would bring me to her office and I got to meet all her co-workers and it made me excited to someday have the same experience. My mind was made up after that that human services was it for me.

2. What does a typical day look like for you at your organization?

A typical day at my organization consists of many different things. I work in a sexual health office, so my office activities range anywhere from front desk duties to sometimes even having to assist clinicians in the exam rooms.  Everyday I do pregnancy tests, STI screenings, birth control starts/removals, annuals/pap smears, and so much more.

3. What is your favorite professional memory?

I don’t believe that I have a specific professional memory because there are so many to choose from. Everyday there is a new memory to be made and something new to be proud of. If I had to choose one memory, I would say it is seeing the joy on our clients’ faces when we have succeeded in helping them. One of our main services that we started just a few months ago is gender-affirming care. We have many clients coming in that are seeking this care because they want to be their true selves. We are 100% respectful and supportive of any decision any client makes when helping a client become who they truly feel they were born to be could not be any more rewarding.

4. This question is from our March TCF Workforce Hero Spotlight, Tina Yarboroughwhat has been your experience working in human services?

There are many words to describe my experience in human services: exciting, rewarding, scary, stressful, but overall, it is what I feel like it’s what I’m meant to be doing. Not every day is a walk in the park. Some days are definitely harder than others, but I come into work every day with an open mind and a positive attitude. Following in my mother’s footsteps by helping others is something I am super proud of.

5. Do you have a question for the next person we spotlight?

My question for the next person would be, what makes it worth it to you to work in human services?

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