In June 2011, the Providers’ Council asked Public Consulting Group (PCG) to examine national trends in the purchase and provision of services across the human service sector. PCG is a privately held consulting firm serving state and local health and human services programs. With approximately 1,000 professionals in 35 offices around the U.S., Canada, and Europe, PCG offers a wide range of management consulting, technology, and research solutions to help agencies achieve their performance goals and better serve populations in need. PCG regularly updates its knowledge of industry best practices to deliver leading and promising approaches to its clients.
The objectives of this report are to provide:
- A concise overview of the major growth areas for human service provision and procurement at
the state level.
- A review of ground-breaking strategies and significant trends elsewhere in the country to
address the emerging issues in this area.