Strategies for Managing Workplace Conflict

Providers' Council Learning Center, 100 Crossing Blvd., Suite 100, Framingham, MA 01702

This workshop will provide strategies to manage and encourage positive and professional communication. We will identify different types of work relationships both internally, with our immediate work teams, and externally, outside of the organization. Our emphasis will be on stating positive intent in a respectful manner best-matched to the mission of the program, organization and people being supported. Ten ideas will be presented including how to address people with different personality types, how to handle negative interactions and gossiping.

This training will take place from 9 a.m. to 12:30 p.m. on Thursday, March 19th at the Providers’ Council in Framingham.

At the end of this session, participants will be able to:

  • Learn or review steps to communicating positively and naturally;
  • Learn three ways to address people who bring negative energy and attitudes to the work environment;
  • Learn three strategies that will enhance positive communication with people of different personality types;
  • State why gossiping in the workplace creates a negative work environment; and
  • Develop a personal conflict management plan to address their specific workplace areas of concern based on models presented

Presented by: Christine Singer, Your Personal Best: Workshops for Success

Register here!

*Please note that we are currently experiencing issues with PayPal. If you would like to pay via credit card for this training, we can take information for Visa and Mastercard over the phone at 508.598.9700. We apologize for this inconvenience and are working to solve this issue as quickly as possible.

This program has been approved for 3 Social Work Continuing Education hours for relicensure, in accordance with 258 CMR. NASW-MA Chapter CE Approving Program, Authorization Number D81307.



Member price: $65
Non-member price: $115

Sign up to get Providers’ Council updates

The Providers’ Council provides email updates on a variety of issues through our Academy for Learning & Exchange (ALEX) e-newsletter and our Providers’ Council e-digest. Sign up today!