Date and Time: November 8, 9:30-11:30am
Location: Online via Zoom
Note that this event is hosted by the Connecticut Nonprofit Alliance. Any questions regarding the session should be directed to Allison Tichy.
Providing quality customer service is an integral part of the success of any business, but it is not often a focus in the nonprofit world. Developing a strong customer service culture requires commitment from leadership, as well as competent and engaged staff who are clear about their role in carrying out the agency mission and committed to ensuring a positive client experience.
This course will equip providers with the knowledge and skills to handle client grievances, de-escalate difficult situations, and manage conflict with colleagues. By mastering these skills, providers can cultivate program environments that foster empathy and deliver exceptional customer service.
Please register for this event by Thursday, October 31.
During this session, participants will:
– Gain tools to handle customer grievances and de-escalate difficult situations
– Understand how to manage conflict with colleagues
– Understand and be able to cultivate program environments that foster empathy and deliver exceptional customer service
Presenter: Nikita Joslyn, LMSW, The Connection’s Institute for Creative Practice
Pricing:
Member price: $75
Non-member price: N/A
