The Caring Force is honored to announce Amber Trice as our TCF February 2025 Workforce Hero Spotlight honoree. Amber works at Victory Programs and is the Program Director of the Willows program, a low threshold individual shelter for women attempting to leave the Mass & Cass neighborhood.
1. Tell us about your background. How did you decide to pursue a career in human services?
Growing up, I saw how corporations often prioritized profit over people, exploiting communities in the process. I knew early on that I couldn’t dedicate my career to making someone else a dollar, I wanted my work to have a real impact.
Initially, I explored pro bono legal work for those going through the eviction process, but my journey into human services truly took shape during the pandemic. I collaborated with grassroots organizations to address food insecurity in under-resourced communities, which deepened my commitment to direct service.
A turning point came in 2019 when I read Evicted by Matthew Desmond. The book exposed the systemic injustices within housing, and it completely shifted my career path. I quickly pivoted toward homeless services, a decision that eventually brought me to Boston in 2023.
2. What does a typical day look like for you at your organization?
No two days are ever the same, and that’s what keeps me engaged. Some days, I’m helping a resident obtain an ID or move into their first apartment. Other days, I’m stretching every dollar to make sure there’s enough food for the entire program. And on some days, I focus on professional development—supporting staff, networking, and working toward long-term strategic goals. The unpredictability of the work is what makes it so rewarding.
3. What is your favorite professional memory?
One of my most memorable experiences was very recently when I attended the National Women’s Shelter Network Conference in Washington, D.C. I connected with so many dedicated professionals and, most importantly, heard powerful firsthand accounts from women who had experienced homelessness. Their stories, especially those related to human trafficking, deeply impacted me and reinforced why I do this work. That experience will stay with me for a long time.
4. This question is from our January Workforce Hero, Murphy Hagerty: What was a defining moment or experience that shaped your passion for what you do?
There have been many defining moments, especially working in direct care. I get to see all levels of success with our clients and celebrate with them. A recent experience also stands out: I attended a nationwide training on ICE in shelters, where over 6,000 service providers gathered to advocate for the right of all people to seek safety and housing without fear. Seeing that level of collective commitment reminded me why this work matters so much. It was a powerful moment that reaffirmed my dedication to this work.
5. Do you have a question for the next person we spotlight?
What is one piece of advice you would give to someone just starting their career in the nonprofit world?
Thank you so much to Amber and all of our wonderful human service workers across the Commonwealth who bring joy, positivity and passion to work every day! We are so thankful for you and your efforts to make Massachusetts a better place.
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