SOLD OUT: Got Conflict? Deal with Conflict Effectively: Tools for Your Toolbox

Online via Zoom

This training is currently sold out, to be added to our waitlist please email Mesa Merritt.

Are you looking for tools to manage conflict better? Are tension and stress decreasing your ability to handle problematic situations in your organization or group? This interactive workshop will help you to polish your skills at handling conflict effectively and will add some new tools for positive conflict engagement. In this workshop, we will debunk myths about conflict, examine different styles of responding to conflict and identify points of conflict escalation, as well as strategies for de-escalation. This workshop is an opportunity to build in-house capacity to address costly and disruptive workplace conflict more effectively, and to provide managers, senior management, project leaders and staff at all levels the opportunity to develop the skills needed to enhance high-performing teams.

At this training, you will discover how to:

  • Identify 5 different styles of responding to conflict
  • Learn points of conflict escalation and strategies for de-escalation
  • Debunk common myths of conflict
  • Utilize intervention and prevention strategies
  • Maintain neutrality and deal with bias
  • Foster collaborative problem solving

Location and Time: 11/02/2021 9am -12:30pm

Presented by: Gail S. Packer, MSW, Executive Director, Community Dispute Settlement Center, Inc.

The Providers’ Council is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®.

This program is valid for 3 PDCs for the SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit




Member price: $70
Non-member price: $130

Cancellation Policy: Reimbursement only for cancellations received at least 5 business days before the event.

Confirmation Policy: We only send confirmations via email. Call 508.598.9700 if you do not receive a confirmation email.