Dealing with Difficult People and Situations

Justice Resource Institute, 1671 Worcester Road, Framingham, MA 01701

Behavior is a function of personality and environment: The way a person acts is due to their unique characteristics, but also how the individual responds to the environment in which they are placed. Because we all comprise the environment of everyone around us, if we are willing to change to way we act and re-act in certain situations, we may be surprised by the fact that it could change the behavior of others as well. In this training, attendees will learn strategies to help understand different points of view and how to balance reactions, handle difficult situations and use win/win strategies to create benefits for all.

This training takes place from 9 a.m. to 12:30 p.m. on Wednesday, November 28 in Framingham.

In this session you will:

  • Learn strategies for navigating tough situations and managing difficulty;
  • Learn to re-frame challenges or setbacks for positive outcomes;
  • Understand behaviors associated with each type of difficult person; and
  • Understand how opinions are expressed when disagreement exists.

Presented by: Jim Ognibene, Visioneer Consulting
3 NASW CEUs have been approved for this training.

If you have any questions, please contact Amanda McCarthy, Education and Membership Associate, by email or phone: 617-428-3637 x 128.


Member price: $65
Non-member price: $95


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