The Caring Force is honored to announce Heidie J. Jean as our TCF December 2024 Workforce Hero Spotlight honoree. Heidie has worked at Wayside Youth & Family Support Network for 10 years as a residential counselor and an overnight supervisor.
1. Tell us about your background. How did you decide to pursue a career in human services?
I previously worked in Boston, running after-school programs where the priority was year-round academic support with a particular focus on music enrichment for local youth.
I wanted a change and shifted gears by joining Wayside. In my 10 years with the organization, I have worked with young people facing difficult circumstances, focusing on mental health using a caring, therapeutic approach. Joining Wayside allowed me to fulfill my core passion of helping others on a deeper level. The work is very challenging, but at the same time, it is extremely rewarding for someone like me, who is driven by empathy and a commitment to serve.
2. What does a typical day look like for you at your organization?
Each day brings a different set of challenges when working with youth, but the core of our approach is providing structure and consistency. The predictable environment helps create a safe space where children can grow and thrive. The routine of the day is essential for fostering stability and trust, which is crucial for the development of the youth in our care. Residential counselors play a key role in ensuring that each part of the day, from morning routines to bedtime, is organized and supportive of the children’s needs.
A typical day for a residential counselor involves a mix of structured activities, support, and supervision. In the morning, counselors perform shift handovers, ensure residents are ready for the day, and assist with breakfast, chores and transitions to school during the school year. Throughout the day, they lead group activities, provide one-on-one support and ensure academic and social development. Evening routines involve dinner supervision, behavioral management and preparation for bedtime.
The overnight shift is where my team and I come in. The overnight requires vigilance and courage, including monitoring residents’ safety, managing behavior and responding to emergencies. We maintain detailed records, manage crises and prepare for the morning shift, ensuring the continuity of care. This role requires flexibility, adaptability and the ability to provide both emotional support and practical assistance to our residents.
3. What is your favorite professional memory?
I have many memorable moments, but my favorite is when former clients call the floor to thank the staff for the care they received and to share an update on how well they and their families are doing. These calls are a constant source of motivation, especially during challenging times in the milieu.
4. This question is from our November Workforce Hero, Sue Wegrzyn: Do you have any advice for rising or emerging human service workers who are new to the field?
You asked for one but here are three pieces of advice:
- When times get tough, always remind yourself of your why—the reason you’re doing this work.
- Don’t carry the burden of difficult situations or negative experiences home with you. Leave them at work.
- Prioritize taking care of yourself and supporting your team members, always.
5. Do you have a question for the next person we spotlight?
What strategies do you use to prevent burnout, especially when faced with difficult cases?
Thank you so much to Heidie and all of our wonderful human service workers across the Commonwealth who bring joy, positivity and passion to work every day! We are so thankful for you and your efforts to make Massachusetts a better place.
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