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Help Wanted 2: Recruiting and Retaining the Next Generation of Human Services Workers in Massachusetts

Author: Providers' Council

Publication Date: Apr. 04, 2007

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While the human services sector is an essential industry to the Commonwealth - the industry's more than 100,000 employees serve one in ten residents - anticipated changes in need and demographics in Massachusetts foretell an incredible challenge. This critical workforce analysis prompted thought and accelerated the call for viable solutions.

The Council directed its energy to searching for paths to alleviate the impending crisis. We engaged the Donahue Institute for a second report, this one to look at perceptions of and possible solutions to the main questions that arose from the first report: First, How do we meet our job recruitment needs? And just as importantly, what effective retention strategies can we explore? The research included interviewing national experts and local key informants, developing a questionnaire about turnover and vacancies, conducting a focus group with providers, and surveying the Providers' Council membership.

On behalf of the Providers' Council and its members, we hope that this report helps to elevate discussion, encourage engagement in seeking solutions, ameliorate the workforce crisis and restore the promise of the Commonwealth to serve all of our residents regardless of need.

If you're interested in hard copies of the report, they can be ordered from the Council for a small charge. Please call the Council at 617-428-3637 to order.