Providers' Council

Associate Member Webinar: Changes to the Investment Tax Credit - How to Secure Your Solar Investment
2025-09-02 11:00 - 12:00 (America/New_York) | Online via Zoom
Date and Time: September 2; 11 a.m. – 12 p.m.
Location: Online via Zoom
**Please note this session is hosted by Resonant Energy. Any questions regarding the session should be directed to Sanne Wright.
There have been some significant changes to federal solar policy over the last few months and our partner, Resonant Energy, will be hosting a webinar this coming Tuesday, September 2nd at 11am, about how these changes impact nonprofits interested in reducing electricity costs through solar. Join to learn how you can secure solar before incentives are phased out and don’t forget to take advantage of the few remaining Solar Upgrading Nonprofits stipends!
Register Here!

Presented by:
Sanne Wright, Community Partnerships Manager, Resonant Energy

Cost:
Free

Free, Members-Only Webinar: Build a Better Benefits System - Exploring ICHRA
2025-09-04 13:00 - 14:00 | Online via Zoom
Date and Time: September 4; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Human Resources, Financial and Operations Staff

Members of Providers’ Council face tight budgets and rising healthcare costs.
At the same time, employees expect benefits that are flexible, affordable, and personalized. That’s why the Providers’ Council, USI Insurance, and Venteur are partnering to bring a new type of health benefit (“ICHRAs”) to mission-driven organizations across Massachusetts.
In this webinar, you’ll hear directly from industry leaders on how this innovative model empowers human services organizations to offer employees real choice in their health coverage while keeping costs under control. You’ll also learn how USI’s broad insurance portfolio and Venteur’s AI-powered platform work together to simplify administration, ensure compliance, and strengthen recruitment and retention.
This isn’t theory—it’s a blueprint for action. You’ll walk away knowing how to:
– Control healthcare spend with predictable budgets
– Empower staff with plans tailored to their needs
– How to act immediately
Join us to see how new benefits can help human services organizations better support the people who care for our communities.
Register Here!

During this session, participants will:
– Learn how current health benefits are hurting the double and triple bottom line
– Understand why nonprofits and for-profits want to adopting ICHRAs to improve workforce retention
– Gain insight on what exclusive coverage options Venteur and USI provide to Providers’ Council members
– Explore practical steps to assess if ICHRA is right for your organization

Presented by:
Bill Yelenak, President & CEO, Providers’ Council
Joe Lawler, Senior Vice President, USI Insurance Services
Ashley McQuade, Broker Partnerships Manager, Venteur Insurance Services

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Free, Members-Only Webinar: Fundraising Across the Generations
2025-09-10 13:00 - 14:00 | Online via Zoom
Date and Time: September 10; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Financial and Operations Staff
Boomers will carry philanthropy until 2035. Then what?! We’ve got less than a decade to replace these donors, who tend to give bigger gifts and donate on a more frequent basis. We need to start building our donor pipeline now, which means cultivating new relationships with donors from Gen X, Millennials/Gen Y, and Gen Z. This webinar will help you effectively build a “farm team” for the future.
Register Here!

During this session, participants will:
– Identify the characteristics of each generation.
– Understand how each generation approaches philanthropy.
– Gain actionable strategies for effective engagement.

Presented by:
Sarah B. Lange, CEO, Sarah B Lange

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Associate Member Webinar: Decoding Behavioral Health Billing - An RCM Masterclass
2025-09-10 13:00 - 14:00 | Online via Zoom
Date and Time: September 10; 1 p.m. – 2 p.m.
Location: Online via Zoom
**Please note that this session is hosted by Qualifacts. Any questions regarding the session should be directed to Alison Guilfoile.
Is your behavioral health agency equipped to navigate the complexities of modern reimbursement? Volatile funding streams and complex reimbursement models lead to significant revenue loss, directly impacting your ability to deliver cost-effective care. For many agency leaders, this means reacting to problems rather than proactively building a resilient financial foundation.
Join Qualifacts’ behavioral healthcare billing and accounting expert, Tammy Selleck, for an interactive session that moves beyond theory to provide the essential RCM fundamentals and financial insights executive and operational leaders need to thrive
Register Here!

At the end of this session, participants will be able to:
– Uncover proven strategies to combat the most common causes of denials—eligibility, authorizations, and credentialing—before they impact organizations’ bottom line
– Discover how to use RCM data to make smarter business decisions, prioritize resources, and strengthen their organizations’ ability to provide sustainable, cost-effective care
– Gain a clear, executive-level understanding of the key performance indicators, like Net Collection Rate, that are critical to their agencies’ financial health.

Presented by:
Tammy Selleck, Senior Product Specialist, Qualifacts

Cost:
Free

Associate Member Roundtable: Violence Prevention & Safety in the Workplace
2025-09-16 08:00 - 09:00 | Online via Zoom
Date and Time: September 16; 8 a.m. – 9 a.m.
Location: Online via Zoom
**Please note this session is hosted by Hirsch Roberts Weinstein LLP. Any questions regarding the session should be directed to rferro@hrwlawyers.com.
Your employees are your greatest asset—and your greatest vulnerability if they’re not protected.
Join HRW and Dr. Bruce Cedar, President of CMG Associates, for a timely Roundtable on Violence Prevention and Safety in the Workplace. Together, we’ll help you identify potential vulnerabilities and share proactive and practical strategies, including:

Navigating employee mental health incidents while balancing safety and employee rights
Reviewing the latest guidance on active shooter situations
Understanding cybersecurity and preparing for cyberthreats
Responding appropriately to warning signs in the workplace
Staying in compliance with OSHA guidelines
Maintaining continuous communication within your critical incident team

This Roundtable will offer timely, practical insights that every employer should hear—don’t miss it!
Register Here!

Presented by: Hirsch Roberts Weinstein LLP

Cost: Free

Associate Member Training: Revealing the Autism Story - A Clinician's Guide to Delivering Neuro-Informed Care (MIGDAS-2)
2025-09-16 09:00 - 16:30 | Online via Zoom
Date and Time: September 16; 9 a.m. – 4:30 p.m.
Location: Online via Zoom
Intended Audience: Psychologists, Social Workers, Nurses, Mental Health Counselors, Educators
**Please note, this training is hosted by William James College. Any questions regarding the session should be directed to ce@williamjames.edu.
This professional development workshop introduces participants to the MIGDAS-2 diagnostic interview system, a well-established assessment tool for diagnosing autism that is growing in popularity as an alternative or supplement to the ADOS-2. The MIGDAS-2 emphasizes non-pathologizing language as a framework for clinicians to think, talk, and write about the autism spectrum brain style’s profile of strengths and differences. The training teaches sensory-based interview methods to engage individuals across the lifespan and provides guidance for complex cases, including recognizing the autism spectrum brain style in girls and twice exceptional children, as well as the presentation of the autistic brain style in co-occurrence with other forms of neurodiversity such as attention, learning, and socio-emotional differences.
This session offers 6.0 Continuing Education (CE) credits for psychologists, social workers, nurses, mental health counselors, and educators.
Register Here!

At the end of this session, participants will be able to:
– Use the neuro-informed Visual Framework, descriptive language and MIGDAS-2 strength-based system to organize and develop an individualized behavioral profile for individuals across age and ability levels.
– Apply key clinical skills to engage autistic individuals in interactive diagnostic interviews that highlight each individual’s brain style pattern of strengths and differences.
– Apply the Visual Framework Descriptive Triangle when discussing the diagnosis with parents, caregivers, teachers, and autistic clients using accessible, positive, descriptive language.

Cost: $195
**Providers’ Council members receive 20% off with the discount code PCMIGDASWJC.

Diversity, Equity, Inclusion & Belonging (DEIB) Roundtable: Supporting Staff Amid Federal Immigration Policy Changes
2025-09-16 10:00 - 11:00 | Online via Zoom
Date and Time: September 16; 10 a.m. – 11 a.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Human Resources, Supervisors and Managers
Against a backdrop of constantly changing federal immigration policies, it can be challenging to identify the support staff need. Trust is at the heart of employee engagement and it is more important now than ever to ensure staff feel supported at work, particularly those affected by policy changes.
Omolewa Fagboore of Open Sky Community Services joins the Providers’ Council to share best practices around building psychological safety for staff who may be affected by changing immigration policies. Join this session to share your own experiences and learn from other Provider members on how best to build trust among staff.
This session will not provide legal advice on federal immigration policy changes. Please see the bottom of this page for resources related to immigration policy.
Register Here!

Facilitated by:

Omolewa Fagboore, Career Pipeline Program Director, Open Sky Community Services

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Resources:
Immigrant Legal Resource Center
– Know Your Rights Red Cards
Mass. Office for Refugees and Immigrants
– Guidance for Employers Regarding Immigration and Work Authorization
– Additional Resource List
Please contact education@providers.org with any additional questions.

Provider Member Hosted Webinar: Recognizing and Avoiding Scams - What Providers Need to Know
2025-09-17 13:00 - 15:00 | Online via Zoom
Date and Time: September 17; 1 p.m. – 3 p.m.
Location: Online via Zoom
**Please note this session is hosted by Conversations for Caring. Any questions regarding the session should be directed to lbulkley@glss.net.
People of all ages are being targeted by scamming operations and older adults are most frequently targeted. As a result, some people in our communities have lost their entire savings. The methods of deception have become increasingly sophisticated and devious.
This training offers information for providers and consumers that will cover different types of scam tactics, scam mediums, and common forms of scams. It will also address prevention from identity theft, and what to do in the event one’s identity has been stolen. The webinar will also outline assistance the Attorney General’s Office can provide related to scams and identity theft.
This session offers 2 CEUs for NASW, LICSW, LDAC, LMHC and Nursing.
Register Here!

Presented by:
Emily Torres-Cullinane, Chief of the Community Engagement Division in the Executive Bureau, Massachusetts Attorney General’s Office

Cost:
$35 (multi-seat discounts available)

Free, Members-Only Webinar: When Your Organization Is Tested by Crisis
2025-09-18 10:00 - 11:00 | Online via Zoom
Date and Time: September 18; 10 a.m. – 11 a.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Public Relations Staff
Too many human services organizations realize that they are not prepared for a crisis at the worst possible moment: when they are in one. Many challenges can occur within human services agencies, from cybercrime to abuse and neglect to serious regulatory issues. This session will equip participants with the skills needed to prepare for and manage crises, including managing communications with those you serve, their families, the broader community, the media, and the public.
Register Here!

During this session, participants will:

Understand the key steps for preparing your organization for a crisis.

Learn how to identify a crisis before it happens – and how to prevent it.

Learn how the news media and social media can impact and exacerbate a crisis and how to manage them in that instance.

Presented by:
David Ball, President & Founder, Ball Consulting Group

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Community Webinar: Building LGBTQIA2S+ Cultural Competency - An Introductory Workshop for Social Workers
2025-09-30 12:00 - 13:30 | Online via Zoom
Date and Time: September 30; 12:00 – 1:30 p.m.
Location: Online via Zoom
**Please note this session is hosted by NASW MA. Any questions regarding the session should be directed to CMedinaAdames.naswma@socialworkers.org.
Join NASW-MA for a 90-minute virtual workshop designed to support social workers in deepening their understanding of LGBTQIA2S+ communities and building affirming, equity-centered practices. Whether you’re just beginning your learning journey or looking to refresh your knowledge, this introductory session will explore foundational concepts and real-world strategies for creating safer, more inclusive environments for LGBTQIA2S+ communities, with a particular focus on transgender, gender-diverse, and intersex (TGDI) individuals. Participants will leave better equipped with practical tools, language tips, and deeper insight to better support LGBTQIA2S+ communities in both macro and clinical settings.
This introductory workshop approaches LGBTQIA2S+ cultural competency through an intersectional lens and takes into account how race, gender, disability, class, and other identities shape community members’ lived experiences and influence access to affirming care.
This webinar is eligible for 1.5 CEUs for Social Work in the following categories: Anti-discrimination, Cross-cultural practice.
Register Here!

Learning objectives:

Define foundational LGBTQIA2S+ identity terms and concepts relevant to affirming practice.
Recognize how cisheteronormativity and systemic inequities impact LGBTQIA2S+ communities.
Apply affirming language and respond effectively when harm occurs, including misgendering, deadnaming, or stereotyping.

Presented by:
Kris Berg, MSW, E&I Strategist & Consultant, Rose & Berg Consulting

Cost:
$15 for NASW members
$35 for non-members

Community Webinar: Becoming a Trans-Affirming Therapist - Empathy, Best Practices, and Empowerment
2025-10-07 12:00 - 13:30 | Online via Zoom
Date and Time: October 7; 12:00 – 1:30 p.m.
Location: Online via Zoom
**Please note this session is hosted by NASW MA. Any questions regarding the session should be directed to CMedinaAdames.naswma@socialworkers.org.
This workshop is designed to help clinical social workers develop the skills needed to provide effective, affirming therapy to transgender and gender diverse (TGD) clients. We will explore the mental health needs of transgender individuals and communities, drawing from TGD lived experiences. Participants will learn practical, strengths-based strategies to create a supportive therapeutic alliance that affirms gender identity and promotes resilience. By the end of the workshop, clinicians will be better equipped to deliver personalized, inclusive care rooted in empathy, cultural humility, and client empowerment.
This workshop is specifically designed to empower clinical social workers and other clinicians with the knowledge and skills to begin providing care to trans and gender diverse clients.
This webinar is eligible for 1.5 CEUs in the following categories: Anti-discrimination, Cross-cultural practice.
Register Here!

Learning objectives:
– Deepen conceptual flexibility about gender to better hold space and empower TGD clients’ self-determination.
– Build cultural humility and empathy for the lived experiences of TGD people in a culture that too often others and dehumanizes gender diversity.
– Try out best practices to address distinct needs of TGD individuals, closing the confidence gap for emerging trans-affirming practitioners.

Presented by:
Charles Strauss, MSW, LICSW

Cost:
$15 for NASW members
$35 for non-members

Associate Member Training: Suicide Prevention for Military, Veterans, and Law Enforcement through Safer Firearm Storage - Lethal Means Counseling
2025-10-10 09:30 - 15:30 | William James College (1 Wells Ave., Newton, MA 02459), 1 Wells Ave, Newton, MA, 02748, United States
Date and Time: October 10; 9:30 a.m. – 3:30 p.m.
Location: In-Person at William James College (1 Wells Ave., Newton, MA 02459)
**Please note this training is hosted by William James College. Any questions regarding the session should be directed to William McLain.
This program will provide clinicians with background knowledge about firearms, safe firearms storage, firearms safety, and the laws of firearms ownership in Massachusetts to
improve their knowledge, vernacular, and confidence when discussing suicide prevention as it relates to firearms and safer firearms storage with military and veterans in the community. This training will also discuss the relationship veterans and law enforcement have with firearms. It will provide an overview of tools for suicide risk screening and will offer specific questioning and scenarios related to risk of death by suicide with firearms demonstrated and practiced through role play.
Although this program focuses specifically on law enforcement and veterans’ culture, it is not exclusively applicable to them and can be applied to many subgroups.
Practitioners of all levels and experiences are encouraged to attend! This training offers 4.5 CEs for Psychologists, Social Workers, Nursing and LMHCs.
Provider Members registering receive a 20% discount using the code PCOUNCILVETS25.
Register Here!

At the end of this program, participants will be able to:
– Identify basic Massachusetts laws related to firearms safety as they relate to lethal means counseling.
– Explain veterans’ and law enforcement relationships with firearms and at least one issue that might come up related to veterans/law enforcement and firearm ownership and/or safety.
– Discuss firearm function and safe handling with their clients with increased confidence.
– Interview patients for suicidality related to firearms.
– List at least three measures of safe storage to increase the time between thoughts of suicide and actions using firearms.

Presented by:
Sgt. Jay Ball, Framingham Police Department
Jennie D’Olympia, PsyD, LMHC, Director, Military and Veterans Psychology Program
Kevin Lambert, Licensed Firearms Safety Instructor

Cost:
$150
**Provider Members registering receive 20% off with the discount code PCOUNCILVETS25.

SOLD OUT: Certificate in Supervision Series - Fall 2025
2025-10-15 09:00 - 12:30 | Online via Zoom
Dates and Times: October 15, 22, 29, November 5, 12 and 19; 9 a.m. to 12:30 p.m.
Location: Online via Zoom
Intended Audience: New and current Supervisors and Managers as well as staff looking to advance to a supervisory position
Attendance at each session is mandatory for a certificate of completion.
Join the fall session of the Council’s most popular, six-session training series!
Being a supervisor is one of the most challenging roles in today’s workplace. Supervisors convey standards of excellence as the link between leadership and staff. When faced with greater expectations and increasing responsibilities, supervisors must be able to demonstrate effective management techniques. More than 700 supervisors have completed this popular series, which combines experienced trainers’ knowledge to address the challenges that supervisors face today.
Register Here!

Sessions:
– Session I: Communication and Leadership
– Session II: Performance Management
– Session III: Situational Leadership
– Session IV: Team Development
– Session V: Conflict Management
– Session VI: Decision Making
Attendance at all six sessions is required to receive the certificate of completion.

Presented by:

Jim Ognibene, Visioneer Consulting (Session I & II)
Comma Williams, Comma Williams Enterprises (Sessions III & IV)
Ginny Maglio, Optimum Development (Session V & VI)

Pricing
Member price: $700
Non-member price: $1,200

Cancellation Policy: Reimbursement only for cancellations received at least 5 business days before the event.
Confirmation Policy: We only send confirmations via email. Please email nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Free, Members-Only Webinar: Privacy in Practice - Real-World Data Security for Human Services
2025-10-16 10:00 - 11:00 | Online via Zoom
Date and Time: October 16; 10 a.m. – 11 a.m.
Location: Online via Zoom
Intended Audience: Executive Teams, Human Resources, Technology and Operations Staff
Human services and non-profit organizations handle sensitive data every day, and digital threats are on the rise. This session delivers key concepts and best practices related to Data Protection and Information Security. It explores practical tactics for human services organizations looking to safeguard their organizational information amid changing landscapes and emerging technologies. Participants from technical and non-technical backgrounds investigate ways to understand their risk, implement mitigation measures (both administrative and technical), and commit to robust privacy protections.
Register Here!

At the end of this session, participants will:
– Distinguish standard data protection practices, identify how these practices map to their existing operations, and evaluate areas for improvement;
– Utilize practical security techniques for access control or to identify and respond to common threats or security incidents; and
– Advocate for relevant security awareness and training in their organizations.

Presented by:
Jean-Pierre LeJacq, Co-Founder & CTO, Salus

Cost: Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Success as a New Supervisor - Fall 2025
2025-10-21 09:00 - 12:30 | Online via Zoom
Dates and Times: October 21 and 28; 9 a.m. to 12:30 p.m.
Location:
– Session I: Providers’ Council Training Center (100 Crossing Blvd., Suite 100, Framingham, MA 01702)
– Session II: Online via Zoom
Attendance at both sessions is mandatory for a certificate of completion.
Intended Audience: New and Upcoming Supervisors and Managers
Strong leaders take initiative, think strategically, empower others and set and carry out a vision. The supervisor, in particular, plays a key role in the success of any organization. Attendees will explore and define many of the competencies required of those who serve in the role of supervisor. This training is for current and newly promoted supervisors but is also helpful to those considering stepping up to a supervisory position.
This is a two-day, hybrid training. Both sessions will be from 9:00 a.m. – 12:30 p.m
Register Here!

In this training, participants will:
· Learn what skills are required of today’s leaders;
· Learn how leadership is different from management;
· Practice the core skills needed for new supervisors; and
· Understand how to increase staff engagement and competence.

Presented by:
About Jim Ognibene, M.Ed:
Jim is a People Enabler, Workshop Leader, Career Coach, Facilitator, Learning Catalyst, and Consultant. His passion is helping both individuals and organizations set and reach personal and professional goals. Jim has been deeply immersed in the field of Organizational and Talent Development for over two decades. He and his team have designed leadership development, team building, change management and team building facilitations while Jim has personally delivered over 1,300 professional development workshops. Jim loves being a part of the Providers’ Council community. He enjoys being in a training room (actual or virtual) with so many kind, thoughtful caregivers. Jim says, “Leading workshops with Providers’ Council members and friends is rewarding knowing I am enabling those who are enabling others; that is a good feeling.” Jim has one goal, to help you be your best! Jim has a Bachelor of Science in Business Administration, Marketing from George Mason University, Virginia and a Master of Education in Instructional Design from the University of Massachusetts, Boston.

Pricing
Member price: $200
Non-member price: $400

Cancellation Policy: Reimbursement only for cancellations received at least 5 business days before the event.
Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.

Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Provider Member Webinar: Advancing Workplace Inclusion Through Neurodiversity Professional Development - What Providers Need to Know
2025-10-21 13:00 - 15:00 | Online via Zoom
Date and Time: October 21; 1:00 – 3:00 p.m.
Location: Online via Zoom
**Please note this session is hosted by Conversations for Caring. Any questions regarding the session should be directed to Liz Bulkley.
The Neurodiversity Initiative at Northeastern University’s College of Engineering has developed a comprehensive professional development program designed to foster inclusive environments for neurodiverse individuals in educational and workplace settings. This flexible training framework addresses critical knowledge gaps through four core modules: foundational neurodiversity concepts, strength-based approaches, universal design principles, and workplace integration strategies. The curriculum reframes neurodivergent traits as natural human variations rather than deficits, while providing practical skills for creating inclusive environments and addressing common misconceptions.
This professional development represents a scalable model for promoting neurodiversity inclusion across multiple environments, ultimately supporting improved employment outcomes and creating more equitable spaces for all individuals.
This session offers 2 CEUs for NASW, LICSW, LDAC, LMHC and Nursing.
Register Here!

Presented by:
Erik Brenner, Director of Belonging Initiatives, College of Engineering, Northeastern University
Michael Lewis, Student Support Specialist, College of Engineering, Northeastern University

Cost:
$35 (multi-seat discounts available)

Free, Members-Only Webinar: Incompass Levels-Up with a Modern ERP System
2025-10-23 13:00 - 14:00 | Online via Zoom
Date and Time: October 23; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Executive Teams, Finance & Operations Teams
Human services organizations often face inefficiencies in process and complex reporting due to disconnected systems. This session explores how Incompass Human Services partnered with AAFCPAs to streamline operations through strategic system integration. Presenters will share real-world insights on aligning billing, EMR, and accounting systems to automate manual processes, and improve compliance, transparency, and decision-making.
Register Here!

During this session, participants will:
– Identify common process and compliance challenges caused by disconnected systems in human services organizations.
– Evaluate strategies for integrating billing, EMR, and accounting systems to automate processes, and improve data accuracy, reporting, and decision-making.
– Apply best practices for implementing internal controls and automated workflows to enhance efficiency and reduce risk.

Presented by:
Robyn Leet, Partner, Business Process Assessments & Attestations, AAFCPAs;
Katie Belanger, CPA, Partner, AAFCPAs;
Adam Shuster, CPA, CIA, MBA, Chief Financial Officer, Incompass Human Services

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Associate Member Training: Understanding the Complexities of Veteran Substance Use and Mental Health
2025-10-24 12:00 - 13:00 | Online via Zoom
Date and Time: October 24; 12 p.m. – 1 p.m.
Location: Online via Zoom
**Please note this session is hosted by William James College. Any questions regarding the session should be directed to William McClain.
This presentation is offered as part of a William James College CE series that provides essential training in veteran-specific issues and is designed to equip mental health providers with the knowledge and competence needed to serve this population effectively.
This training focuses on the critical issues and distinctive needs of veterans struggling with substance use disorders and co-occurring mental conditions. The presentation will provide an overview of current statistics on veteran substance use, explore key risk factors that contribute to use, and examine common barriers veterans and military members face when accessing care.
The program seeks to increase visibility and amplify access to evidence-based treatments and community recovery resources available to veterans to promote recovery, resilience, and improved quality of life.
Although this program focuses specifically on veterans’ culture, it is not exclusively applicable to them and can be applied to many subgroups.
Practitioners of all levels and experiences are encouraged to attend! This training has been approved for 1 CE for Psychologists, LMHCs and Social Work.
Provider Members attending receive 25% off with the discount code COUNCIL25VETERANS.
Register Here!

Presented by:
John Meigs, PsyD, LADC

Cost:
$10
*Provider Members attending receive 25% off with the discount code COUNCIL25VETERANS.

Conducting Effective Internal Investigations
2025-10-30 09:30 - 15:00 | Providers’ Council, 100 Crossing Blvd., Suite 100, Framingham, MA, 01702, United States
Date and Time: October 30; 9:30 a.m. to 3:00 p.m.
Location: Providers’ Council office (100 Crossing Blvd. Suite 100, Framingham, MA 01702
Join seasoned expert investigator Jean Haertl, CEO of Safety and Respect at Work, for an intensive, one-day interactive training session designed to provide you with a thorough grounding in conducting workplace investigations.
Participants will learn how to effectively initiate and conduct internal workplace investigations into policy violations, including complaints of discriminatory harassment, retaliation, unprofessional conduct, workplace bullying and violence. While particularly relevant for human resources and legal staff, supervisors in all departments can benefit from the information and techniques presented in this training. Participants will conduct an investigation and receive individual feedback from the instructor.
Intended Audience: Human Resources Individuals, Legal Staff, Supervisors and Managers
Register Here!

In this training, you will explore how to:
– Identify possible complaints relating to policy violations;
– Effectively respond to and communicate initial stages of investigation to complainants and witnesses;
– Conduct effective witness interviews – get to the truth with any witness;
– Learn how to take notes and draft and organize the final written investigation report; and
– Determine how best to communicate findings to leadership and witnesses.

Presented by:
Jean Haertl, CEO, Safety and Respect at Work

If you have any questions, please contact Nina Lamarre at nlamarre@providers.org.

Pricing:
Member price: $300
Non-member price: $500

Cancellation Policy: Reimbursement only for cancellations received at least 5 business days before the event.
Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

CT Nonprofit Alliance Webinar: Mitigating Legal Risk Related to DEI
2025-10-30 13:00 - 14:15 | Online via Zoom
Date and Time: October 30; 1 p.m. – 2:15 p.m.
Location: Online via Zoom
Intended Audience: Executive Directors, HR professionals, Legal/Compliance teams, Board Members
**Please note that this session is hosted by the Connecticut Nonprofit Alliance. Any questions regarding the session should be directed to atichy@ctnonprofitalliance.org.
This session will help nonprofit leaders understand legal risks and compliance strategies in light of recent executive orders related to DEI. It will provide an overview of the executive orders and their direct and indirect impact on nonprofits, explore what has been prohibited and what remains legally protected, and highlight risk mitigation strategies for nonprofit boards and leadership.
Register Here!

Presenters:
Jennifer M. Boll, Partner, Harris Beach Murtha
Tiffany Gourley Carter, Public Policy Director and Counsel, National Council of Nonprofits

Cost:
Free

Free, Members-Only Webinar: How a PEO Can Help Your Organization (And What Is a PEO Anyway?)
2025-11-06 13:00 - 14:00 | Online via Zoom
Date and Time: November 6; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Human Resources, Finance and Operations Staff
Partnering with a Professional Employer Organization (PEO) helps nonprofits streamline HR operations, reduce administrative burdens, and focus on their mission. A key aspect of this relationship is that employee wages are reported under the PEO’s Federal Employer Identification Number (FEIN), not the nonprofit’s own. This shift can reduce liability, simplify compliance, and grant access to the PEO’s specialized HR expertise.
PEOs manage critical HR functions like payroll processing, benefits administration, employee onboarding, compliance management, and navigating complex employment laws—freeing up internal resources. Nonprofits also benefit from the PEO’s group purchasing power, which can unlock access to better benefits at more affordable rates.
Through a co-employment model, the nonprofit retains control over daily operations and strategic direction, while the PEO assumes certain legal and administrative responsibilities, reducing the nonprofit’s exposure to employment-related risks. By offloading these HR tasks, nonprofits can stay compliant, improve efficiency, and focus on their core programs and long-term goals.
Register Here!

At the end of this session, participants will:
– Understand what a PEO is and the advantages of using a PEO
– Be able to demystify common myths around PEOs
– Understand that not all PEOs are the same and gain insight on what type of PEO would be most useful for their organization

Presented by:
Ken Meyers, Business Performance Advisor, Insperity
Samantha Dhaliwal, Business Performance Advisor, Insperity

Cost:
Free for members:

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Cross-Cultural Communication
2025-11-13 09:00 - 12:30 | Online via Zoom
Date and Time: November 13; 9 a.m. – 12:30 p.m.
Location: Online via Zoom
Intended Audience: All levels of staff including Human Resources, Supervisors and Managers, Clinicians and Direct Care Staff
Improve your team’s ability to work effectively and respectfully across cultures!
Participants will have an opportunity to reflect on their own cultural values and norms, as well as learn about those of their colleagues. Concepts such as High and Low Context Communication and the LEARN model are presented as tools for improving effective communication across cultural differences. The session includes group discussions about the impacts of personal and organizational culture on work with clients and small group skill practices to apply the tools.
Register Here!

At the end of this session, participants will be able to:
– Discuss their own cultural attitudes towards health, medical care, education, family, privacy and authority;
– Identify how their cultural attitudes and beliefs can help or hinder their effectiveness working cross-culturally;
– Identify personal strengths in cross-cultural communication and actions for development; and
– Identify and apply strategies for most effectively educating and negotiating behavior change with clients/people from a cultural experience different from their own.

Presented by:
Comma Williams, Comma Williams Enterprises

Pricing:
Members: $100
Non-members: $200

Cancellation Policy: Reimbursement only for cancellations received at least 5 business days before the event.
Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Associate Member Webinar: Transforming Suicide Prevention - A Data-Driven Framework
2025-11-13 15:00 - 16:00 | Online via Zoom
Date and Time: November 13; 3 p.m. – 4 p.m.
Location: Online via Zoom
**Please note this session is hosted by Qualifacts. Any questions regarding the session should be directed to alison.guilfoile@qualifacts.com.

Every life lost to suicide is one too many. Behavioral health organizations have the unique opportunity to transform suicide prevention from a reactive approach into a proactive, system-wide commitment. Achieving this level of transformation requires vision, leadership, and the ability to harness data to drive meaningful action. The Zero Suicide framework offers a revolutionary pathway to make this vision a reality.
During this session, you’ll hear from the leaders of the Zero Suicide initiative about the efficacy and evidence-based results of the framework and discover how organizations like CenterPointe are leveraging data-driven strategies and Business Intelligence (BI) tools to deliver measurable change and improve care quality.
Register Here!

Presented by:
– Mary Givens Manager, Solutions Consulting & CCBHC Program, Qualifacts
– Ryan Carruthers, Ph.D., LMHP, LADC, CPSS Chief Clinical Officer, CenterPointe
– Virna Little, PsyD, LCSW-r, CCM, SAP Chief Operating Officer, Zero Overdose

Cost:
Free

Free, Members-Only Webinar: Discover Cost-Savings with ICHRA
2025-11-14 10:00 - 11:00 | Online via Zoom
Date and Time: November 14; 10 a.m. – 11 a.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Human Resources, Financial and Operations Staff

Join us to continue the conversation around exploring ICHRA for your organization!
Members of Providers’ Council face tight budgets and rising healthcare costs.
At the same time, employees expect benefits that are flexible, affordable, and personalized. That’s why the Providers’ Council, USI Insurance, and Venteur are partnering to bring a new type of health benefit (“ICHRAs”) to mission-driven organizations across Massachusetts.
In this webinar, you’ll hear directly from industry leaders on how this innovative model empowers human services organizations to offer employees real choice in their health coverage while keeping costs under control. You’ll also learn how USI’s broad insurance portfolio and Venteur’s AI-powered platform work together to simplify administration, ensure compliance, and strengthen recruitment and retention.
This isn’t theory—it’s a blueprint for action. You’ll walk away knowing how to:
– Control healthcare spend with predictable budgets
– Empower staff with plans tailored to their needs
– How to act immediately
If you are interested in expanding your health benefits in 2026, join us to learn how an ICHRA can help human services organizations better support the people who care for our communities.
Register Here!

At the end of this session, participants will be able to:
– Learn how current health benefits are hurting the double and triple bottom line
– Understand why nonprofits and for-profits want to adopting ICHRAs to improve workforce retention
– Gain insight on what exclusive coverage options Venteur and USI provide to Providers’ Council members
– Explore practical steps to assess if ICHRA is right for your organization

Presented by:
Joe Lawler, USI Insurance Services

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Provider Member Hosted Webinar: Moving To Young Adult Life - Transition Planning And Post Secondary Options
2025-11-17 18:00 - 19:30 | Online via Zoom
Date and Time: November 17; 6 p.m. – 7:30 p.m.
Location: Online via Zoom
**Please note this session is hosted by Parent/Professional Advocacy League (PPAL). Any questions regarding the session should be directed to training@ppal.net.
Learn about transition planning, a formal process to help students with special needs think about what they want to do after high school, how to get there, and what supports and services can help them along the way.
Register Here!

Cost:
Free

Associate Member Roundtable: Workplace Watch - Pay Transparency, Wage and Hour Developments, and Remote Work as an Accommodation
2025-11-18 08:00 - 09:30 | Online via Zoom
Date and Time: November 18; 8:00 – 9:30 a.m.
Location: Online via Zoom
**Please note this session is hosted by Hirsch Roberts Weinstein LLP. Any questions regarding the session should be directed to rferro@hrwlawyers.com.
Join HRW’s November Roundtable as we dive into three of the most closely watched — and rapidly evolving — areas of employment law: pay transparency, wage and hour compliance, and remote work as a reasonable accommodation.
We’ll break down Massachusetts’ new pay transparency requirements (effective 10/29), unpack the latest federal Department of Labor opinion letters on wage and hour issues, and highlight the “no tax on overtime” and “no tax on tips” provisions included in the new Big Beautiful Bill.
We’ll also explore the growing number of employee requests for remote work as a disability accommodation, clarifying what the law actually requires of employers and revisiting best practices for conducting the interactive dialogue in good faith.
Register Here!

Cost:
Free

Associate Member Training: Strategies & Supports for Grandparents Raising Grandchildren
2025-11-18 08:30 - 16:00 | Online via Zoom or in-person at Massachusetts College of Pharmacy and Health Sciences (MCPHS 25 Foster Street, BLLRM 900, Worcester, MA 01608)
Date and Time: November 18; 8:30 a.m. – 4:00 p.m.
Location: Hybrid; online via Zoom OR attend in-person (Massachusetts College of Pharmacy and Health Sciences, MCPHS 25 Foster Street, BLLRM 900, Worcester, MA 01608)
**Please note this session is hosted by William James College. Any questions regarding the session should be directed to william_mclain@williamjames.edu.
This CE program will provide professionals from many fields an invaluable framework for understanding the complex needs of grandparents and their grandchildren who have become a family system. It will examine the mental health, custodial, and legal issues faced by caregivers and will discuss the effects of chronic stress on the grandparents. Practitioners and professionals of all levels of experience are encouraged to attend!
This session has been approved for 5.5 CEs for Psychologists, Social Workers, LMFTs, Nurses, LMHCs and Occupational Therapists.
*Provider members attending receive a 25% discount using the code COUNCIL25.
Register Here!

At the end of this session, participants will be able to:
– Identify and understand five issues common to family systems where grandparents are raising their grandchildren.
– Describe the behavioral and mental health challenges faced by both grandparents and grandchildren living together.
– Articulate the mutual needs of both grandchildren and their grandparents that bonds them together.
– Prepare to implement practical strategies and specific tools that will provide a safe space for grandchildren to feel valued, connected and thrive.

Presented by:
– Eileen Griffin, LCSW
– Laura Myers, LICSW, EdD
– Ellen Rainville OTD, OT, FAOTA
– Cynthia T. Runge, Esq.
– Meg Woodruff, LMFT

Cost:
$150 in-person
$125 virtual
*Provider members attending receive a 25% discount with the code COUNCIL25

Free, Members-Only Webinar: Maximizing Mission Impact - Building Your Blueprint for Board Excellence
2025-11-18 13:00 - 14:00 | Online via Zoom
Date and Time: November 18; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Executive Leadership and Board Members
A high-performing board isn’t just nice to have, it’s one of your most important assets in delivering impact. This webinar is for non-profit leaders and board members ready to move from routine governance to powerful, mission-focused leadership. We’ll guide you through some steps for evaluating your board’s potential and designing a concrete plan to build a team of strategic leaders who will future-proof your organization and maximize your impact and the difference you can make for the communities you serve.
Join us as we take a deep dive into three areas of a five-part framework, including Board Operations, Development, and Future Proofing.
Register Here!

Presented by:

Toral Cowieson, Consultant, Curtis Strategy

Cost: Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Provider Member Hosted Webinar: When the Walls Come Crumbling Down - Why Self Care Matters to You and Your Clients
2025-11-19 13:00 - 14:30 | Online via Zoom
Date and Time: November 19; 1:00 – 2:30 p.m.
Location: Online via Zoom
**Please note this webinar is hosted by Conversations for Caring. Any questions regarding the session should be directed to lbulkley@glss.net.
Healthcare Providers are sometimes the last to recognize their own need for care, often because of exhaustion, lack of time, and the demanding commitment to serving others. After experiencing burnout and being diagnosed with a chronic illness, presenter Cari Ryding realized she needed to take better care of herself but at the same time remaining authentic to her practice. In learning to apply self-care principles on herself, she emerged with a clearer understanding of how to move forward from a position of strength.
In this webinar, Cari will lean on her years of caregiving and nursing leadership experience to have a deep and honest conversation about the challenges of self-care in our culture. She will identify a specific difficulty for providers and caregivers that blocks self-care and will address a comprehensive model for self-care that opens the door to releasing suffering and creating a deeper understanding of oneself.
This webinar is approved for 1.5 CEUs for NASW, LICSW, LDAC, LMHC and Nursing.
Register Here!

Presented by:
Cari Ryding RN, MSN, OCN, NC-BC, Certified Professional Nurse Coach

Cost:
$25
Multi-seat discounts available

Power of the Network - Know Your Providers' Council Member Benefits
2025-11-20 10:00 - 11:00 | Online via Zoom
Date and Time: November 20; 10 a.m. – 11 a.m.
Location: Online via Zoom
Join the Providers’ Council’s staff to review and discuss the Council’s mission, benefits and programming!
Learn about our public policy initiatives and The Caring Force, robust educational and professional development programming, valuable cost-saving opportunities, extensive network of fellow human service providers and how your membership provides many opportunities to help your nonprofit thrive.
Register Here!
Topics include:
– The Academy for Learning and Exchange (ALEX);
– Providers eAcademy;
– Endorsed Business Partners;
– Public policy initiatives and The Caring Force; and
– Ways to stay connected.
Register today and tell us what you want to know about your Council benefits.

Presented by:
Providers’ Council Staff

Pricing
Free for members!
If you are not a Provider member but are curious to learn more about the opportunity, please email education@providers.org if you would like to attend this session.

Confirmation Policy: We only send confirmations via email. Please email nlamarre@providers.org if you do not receive a confirmation email.

Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.
