Community Webinar: Diversity, Equity, Inclusion & Accessibility (DEIA) Guidance
2025-05-12 11:00 - 12:00 (America/New_York) | Online via Zoom
Date and Time: May 12; 11 a.m. – 12 p.m.
Location: Online via Zoom
**Please note that this session is hosted by the Attorney General’s Office. Any questions regarding the session should be directed to AGOcommunityengagement@mass.gov.
Please join Attorneys General Andrea Joy Campbell (MA), Kwame Raoul (IL), and Aaron Ford (NV) for an important Diversity, Equity, Inclusion & Accessibility (DEIA) Guidance Webinar.
This discussion will highlight the multistate DEIA guidance documents issued by the Attorneys General—tailored to the business, nonprofit, and educational sectors—and provide clarity and support for organizations in navigating these times.
The Attorneys General will:

Discuss the continued viability and legality of DEIA initiatives.
Address questions related to President Trump’s executive orders impacting DEIA efforts, and
Share insights into their ongoing work to protect and advance DEIA initiatives nationwide.

Register Here!

Presented by:
Andrea Joy Campbell, Attorney General of Massachusetts
Kwame Raoul, Attorney General of Illinois
Aaron Ford, Attorney General of Nevada

Cost:
Free

Provider Member Hosted Training: Free Mental Health First Aid Training
2025-05-16 09:00 - 17:00 | Northeast Arc, 1 Southside Road, Danvers, MA, 01923, United States
Date and Time: May 16; 9 a.m. – 5 p.m.
Location: In-person at Northeast Arc (1 Southside Road, Danvers, MA 01923)
**Please note that this session is hosted by Northeast Arc. Any questions regarding the session should be directed to Meredith Graf.
Learn skills to help adults, including those with disabilities, facing mental health crises.
Up to 40% of individuals with intellectual and developmental disabilities (IDD) have a co-occurring mental health condition, but less than 10% get proper care. Because of this, people with IDD suffer from increased suicidal ideation and mental distress to deadly encounters with police. Northeast Arc’s Mental Health First Aid training (MHFA) will provide training to help you better recognize and support people with IDD who have mental health conditions.
During the course, you will learn:
– Common signs and symptoms of mental health challenges
– Common signs and symptoms of substance use challenges
– How to interact with someone in crisis
– How to connect a person with help
Register Here!

Cost: Free!

Additional dates available: June 12, July 15, August 15, September 15

Associate Member Roundtable: Diversity, Equity, Inclusion & Legality - Navigating the Changing DEI Landscape
2025-05-20 08:00 - 09:30 | Online via Zoom
Date and Time: May 20; 8 a.m. – 9:30 a.m.
Location: Online via Zoom
**Please note this session is hosted by Hirsch Roberts Weinstein LLP. Any questions regarding the session should be directed to Ruby Ferro.
DEI efforts are central to many organizations, and now more than ever it is critical for businesses to think through how to approach this important work in light of recent changes to the legal and political landscape. Join us for a discussion including:
– What has and has not changed with respect to DEI initiatives in 2025
– Legal implications of phrases like “BIPOC and LGBTQ individuals are encouraged to apply” and “All women are invited to participate in a special mentoring program”
– How courts and federal agencies (like the EEOC and DOE) are currently interpreting DEI-related claims
– Practical guidance for maintaining policies and programs that promote a collaborative and respectful workplace
All employers are encouraged to join this session that will shed light on identifying risks and minimizing liabilities.
Register Here!

Presented by: Hirsch Roberts Weinstein LLP

Cost: Free

Associate Member Hosted Webinar: The Hidden Cost of Delayed Retirement - How Employers Can Mitigate Risks
2025-05-21 13:00 - 14:00 | Online via Zoom
Date and Time: May 21; 1 p.m. – 2 p.m.
Location: Online via Zoom
**Please note that this session is hosted by USI Insurance Services. Any questions regarding the session should be directed to Joe Lawler.
Join us for an insightful webinar where we explore the complexities of the current retirement landscape, trends across different generations and actionable strategies for employers to reduce costs and optimize retirement outcomes for their workforce.
Attendees are eligible for one professional development credit for SHRM-CP® or SHRM-SCP®.
Register Here!

Presented by:
Doug LaMendola, ERPA, QPA, USI Insurance Services
Anne Burkett, CEBS, PHR, SHRM-CP, USI Insurance Services

Cost:
Free

Free, Members-Only Webinar: Supporting Gender-Inclusive Staff
2025-05-22 13:00 - 14:00 | Online via Zoom
Date and Time: May 22; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Human Resources, Supervisors and Managers, Executive Leadership
The struggle for transgender/non-binary rights is the nascent civil rights issue of our time. We will share some specific and actionable strategies around supporting gender-expansive staff in this work. Join BAMSI’s Diversity, Equity and Inclusion team to learn how the trans and non-binary rights movement has progressed as well as common challenges faced by gender-inclusive employees. We will articulate ways that various departments within BAMSI came together to provide support and develop policy, and how your organization can improve support for gender-inclusive employees.
Register Here!

During this session, participants will:
– Understand the progression of the trans rights movement and challenges it has faced and how that relates to human services.
– Create tangible ways to offer support in the agency.
– Generate pathways to organizational collaboration and creating supportive policies.

Presented by:
Felicia Heywood, Executive Vice President of Diversity, Equity and Inclusion, BAMSI
Sonia D’Alarcao, Vice President of Diversity, Equity and Inclusion, BAMSI

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Free, Members-Only Webinar: Neurodiversity in the Workplace
2025-05-27 13:00 - 14:00 | Online via Zoom
Date and Time: May 27; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Supervisors and Managers, Human Resources, Executive Leadership
Neurodiverse employees are an asset to the workplace, and participants in this workshop will learn about practical ways to support their staff. During this session, we will provide a general overview of Neurodiversity – what it is and why it matters, before exploring tangible steps that any workplace can take to better support their employees.
ASL interpreting services will be provided at this event.
Register Here!

During this session, participants will:
– Gain a basic understanding about neurodiversity and the strengths/challenges that are commonly associated with people who are neurodiverse.
– Increase knowledge of how to support all staff, especially the neurodiverse.
– Learn realistic, actionable steps to take back that will increase accessibility in the workplace.

Presented by:
Elizabeth Ghinea-Dwelly, Senior Documentation Specialist, Advocates

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.

Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested. ASL interpreting services will be provided at this event.

Community Webinar: Co-occurring Disorders, Trauma and Addiction
2025-06-03 12:00 - 13:30 | Online via Zoom
Date and Time: June 3; 12 p.m. – 1:30 p.m.
Location: Online via Zoom
**Please note this session is hosted by NASW-MA. Any questions regarding the session should be directed to CMedinaAdames.naswma@socialworkers.org.
This training will introduce audience members to the basic principles of Trauma Informed Care (TIC), and how application of this approach can enhance collaboration between providers and individuals who use substances and struggle with mental health disorders. Audience members will also learn how TIC and harm reduction intersect, the role of stigma, and best practices for trauma-informed conflict management and de-escalation.
This session is accredited for 1.5 CEUs for Social Work.
Register Here!

Participants will:

Recall (Identify) the principles of Trauma Informed Care
Describe the symbiotic relationship between Harm Reduction and Trauma Informed Care
Summarize the need for a trauma informed approach when working with people who use substances and also struggle with mental health challenges
Discuss the role of stigma and how it affects the provider/patient relationship
Examine best practices for a trauma informed approach to conflict management and de-escalation

Presented by:
Tanagra M. Melgarejo, MSW was born and raised in Puerto Rico and is the proud daughter of Mexican and Cuban immigrants. She has over 20 years of experience in the fields of organizational and program development, evaluation, technical assistance, community organizing, and direct service with underserved/over-surveilled/stigmatized folks, particularly within Latinx communities. She currently works as the National Learning and Engagement Strategist for the National Harm Reduction Coalition. Her commitment and passion for harm reduction started out in Holyoke, Massachusetts in the 1990’s while she worked as Popular Education Director for a local HIV prevention program. Before moving to Oakland, she was working in Puerto Rico with women who are survivors of gender based violence, focusing her work and activism around economic/human rights of women. She holds an MSW from the University of Puerto Rico and was a lecturer for social work students at the University of Puerto Rico, Río Piedras campus and the University of Turabo. Finally, Tanagra identifies as an intersectional feminist who believes in decolonization as the way towards liberation.
Joe Pereira, LICSW, CAS is a licensed clinical social worker and addictions specialist who has been practicing for over 30 years. Joe was a co-founder of Outlook Associates of New England, a practice started to assist persons with anger control problems. He is currently in private practice in Arlington, MA offering individual and group therapy as well as training and consultation with a focus on anger management to adults and adolescents. Joe has given numerous trainings locally as well as nationally and internationally on the treatment of anger management problems as well as workplace conflict, chemical addictions and stress management. He was interviewed by The Wall Street Journal on the topic of working with people with anger control issues and has made an appearance on the Boston local news show “Chronicle” discussing”the topic of road rage. He also was involved with the Massachusetts Medical Society on developing a program for disruptive physicians. Joe has been a lecturer at the Boston University Graduate School of Social Work since 2013.

Cost: Free

Associate Member Webinar: Building Inclusive Workplaces - USI’s Partnership with Diversio
2025-06-03 13:00 - 14:00 | Online via Zoom
Date and Time: June 3; 1 p.m. – 2 p.m.
Location: Online via Zoom
**Please note that this session is hosted by USI Insurance Services. Any questions regarding the session should be directed to EmployeeBenefits@usi.com.
Join us for an insightful session exploring how USI’s comprehensive inclusion programs, powered by our strategic partnership with Diversio, is creating measurable impact in today’s evolving workplace. Learn practical approaches to developing inclusion initiatives that drive business results while authentically supporting diverse talent.
Register Here!

What You’ll learn:

The framework behind USI’s inclusion strategy
How to leverage Diversity as a driver of innovation
Practical strategies and thought leadership from Diversio on how to navigate today’s climate with confidence
Insights on how and why leading companies are staying the course with their Inclusion efforts
Real-world case studies of successful inclusion initiatives that improve retention and innovation

Presented by:
Katone Roberts, National Diversity & Inclusion Manager, USI Insurance Services
Anya Klimbovskaia, Co-Founder, Chief Operating Officer, Diversio

Free Webinar: Let's Illuminate Human Services - Understanding the Solar Upgrading Nonprofits (SUN) Program😎
2025-06-11 10:00 - 11:00 | Online via Zoom
Date and Time: June 11; 10:00a.m. to 11:00 a.m.
Location: Online via Zoom
Intended Audience: Financial Staff, Facilities/Operations, Executive Teams
The Providers’ Council is excited to partner with Resonant Energy to bring SUN to a cloudy day.
The Solar Upgrading Nonprofits (SUN) program will support nonprofit human service providers across Massachusetts as they explore solar as a means of reducing their operating costs and contributing to a clean environment for their constituents. Many organizations have expressed strong interest in solar but lack the internal capacity and expertise to pursue feasibility assessments and projects. This program bridges that gap by providing organizations free solar feasibility analyses as well as stipends to cover the staff-time invested in this process.
You can register for the webinar at the link below, and the program application can be found here.
Register Here!

This webinar will cover:
– The benefits of going solar and the financing options available to you
– What you need to get started on a solar feasibility analysis for your building
– How to apply for this unique program and get paid to explore solar

Presented by: Madeleine Barr, Rachel Gentile and Sanne Wright – Resonant Energy

Pricing:
Free

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.

Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Free Lawyers Clearinghouse Training: CORI - What Nonprofits Need to Know to Help Their Clients
2025-06-11 10:00 - 11:30 | Online via Zoom
Date and Time: June 11; 10:00-11:30 a.m.
Location: Online via Zoom
*Note: This training is hosted by Lawyers Clearinghouse. Any questions about the session should be directed to Crispin Birnbaum.
This training is not designed to help advise nonprofits on their hiring practices. It is solely focused on assisting clients with criminal records.*
This criminal records training is intended for nonprofits whose staff are involved with counseling or offering services in the community to individuals who may have criminal records. It will address the following:

What exactly is a criminal record in Massachusetts? Who has the data? Who gets access to the data?
How can a nonprofit help a client reduce the barriers posed by criminal records?
What is the process to seal a CORI? Can I refer my client to free legal resources for sealing?
What rights do individuals with a sealed CORI have when they are applying for a job? Housing?
What is the process to expunge a charge on a CORI? Are there free legal resources?
What are the concerns for an individual with a CORI who has an immigration issue?

Register Here!

Presenter: Crispin Birnbaum, Access to Justice Fellow

Cost: Free!

Provider Member Hosted Training: Free Mental Health First Aid Training
2025-06-12 08:00 - 17:00 | Northeast Arc, 1 Southside Road, Danvers, MA, 01923, United States
Date and Time: June 12; 9 a.m. – 5 p.m.
Location: In-person at Northeast Arc (1 Southside Road, Danvers, MA 01923)
**Please note that this session is hosted by Northeast Arc. Any questions regarding the session should be directed to Meredith Graf.
Learn skills to help adults, including those with disabilities, facing mental health crises.
Up to 40% of individuals with intellectual and developmental disabilities (IDD) have a co-occurring mental health condition, but less than 10% get proper care. Because of this, people with IDD suffer from increased suicidal ideation and mental distress to deadly encounters with police. Northeast Arc’s Mental Health First Aid training (MHFA) will provide training to help you better recognize and support people with IDD who have mental health conditions.
During the course, you will learn:
– Common signs and symptoms of mental health challenges
– Common signs and symptoms of substance use challenges
– How to interact with someone in crisis
– How to connect a person with help
Register Here!

Cost: Free!

Additional dates available: July 15, August 15, September 15

Diversity, Equity, Inclusion & Belonging (DEIB) Roundtable: Moving Forward in Uncertain Times
2025-06-17 10:00 - 11:00 | Online via Zoom
Date and Time: June 17; 10 a.m. – 11 a.m.
Location: Online via Zoom
Join the Providers’ Council’s second DEIB Roundtable of 2025 to discuss how organizations are continuing to respond to the changing landscape around DEIB work. The DEIB Committee from Insource Services returns to continue this ongoing and impactful conversation about how to move forward and sustain meaningful change in the DEIB space.
Register Here!

Facilitated by: DEIB Committee, Insource Services
Shavon Andrews, Team Lead and Senior HR Consultant
Shavon is a passionate, dependable leader on the HR team, who uses her 20+ years of experience in Human Resources & Diversity, Equity, Inclusion, and Belonging (DEIB) work to help Insources clients achieve further success. Known for her action-oriented determination to build respectful relationships, Shavon supports multiple clients with their HR management needs. This includes policy development, staffing, HR compliance, performance management, employee relations, benefits program design and administration, and compensation. She is a frequent trainer and facilitator primarily focused on issues related to diversity, equity, and inclusion.
As a DEIB and racial equity facilitator and thought leader Shavon has experience partnering with government agencies, organizations, academic institutions, businesses, faith-based initiatives, and communities seeking to advance their mission by promoting DEIB values for the benefit and development of their workforce and communities served. Shavon prioritizes relationship-building and service to design effective strategies for integrating DEIB principles into organizational practices while ensuring that each process is tailored to every client’s unique brand, mission and goals. She is certified through the Society for Human Resource Management (SHRM-SCP) and the Senior Professionals in Human Resources. (SPHR)
Elizabeth Stasiowski, Team Lead and Finance Associate Director
As a Finance Associate Director and Financial Team Lead, Elizabeth uses her extensive experience to keep clients on track financially, up-to-date with regulatory requirements and compliance issues and looking forward to create long-term financial stability. Elizabeth is experienced in addressing boards of directors and making financial data accessible to a variety of stakeholders and decision-makers. Her background includes a strong understanding of grant management, Government Auditing Standards, OMB Circular A-133 compliance and UFR preparation; and she has developed budgeting and tracking tools and templates. She holds a Bachelor of Arts degree in romance language (Spanish) from Boston College and a Master of Social Work from Boston University. She has also earned certificates in accounting, public purchasing and nonprofit management and leadership.

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Free, Members-Only Webinar: Civility - Building Respectful and Collaborative Work Environments
2025-06-17 13:00 - 14:00 | Online via Zoom
Date and Time: June 17; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Supervisors and Managers, Human Resources, Executive Leadership
This engaging one-hour webinar presents health and human services professionals with key principles of workplace civility and its impact on team effectiveness and client care. Participants will explore how everyday behaviors contribute to or detract from a respectful, inclusive, and productive work culture. The session also offers actionable strategies for strengthening collaboration and communicating with professionalism, empathy, and clarity.
By focusing on the unique demands of human services roles, this webinar supports a work environment where employees feel safe, heard, and respected.
Register Here!

At the end of this session, participants will be able to:
– Define workplace civility and explain its role in supporting team morale and effectiveness.
– Identify behaviors that foster or erode respectful work environments.
– Apply practical techniques for civil communication and conflict resolution.

Presented by:
About Jim Ognibene, M.Ed:
Jim is a People Enabler, Workshop Leader, Career Coach, Facilitator, Learning Catalyst, and Consultant. His passion is helping both individuals and organizations set and reach personal and professional goals. Jim has been deeply immersed in the field of Organizational and Talent Development for over two decades. He and his team have designed leadership development, team building, change management and team building facilitations while Jim has personally delivered over 1,300 professional development workshops. Jim loves being a part of the Providers’ Council community. He enjoys being in a training room (actual or virtual) with so many kind, thoughtful caregivers. Jim says, “Leading workshops with Providers’ Council members and friends is rewarding knowing I am enabling those who are enabling others; that is a good feeling.” Jim has one goal, to help you be your best! Jim has a Bachelor of Science in Business Administration, Marketing from George Mason University, Virginia and a Master of Education in Instructional Design from the University of Massachusetts, Boston.

Cost: Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.

Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Free, Members-Only Webinar: Navigating Grief in Human Services
2025-06-24 10:00 - 11:00 | Online via Zoom
Date and Time: June 24; 10 a.m. – 11 a.m.
Location: Online via Zoom
Intended Audience: All levels of staff including Clinicians and DSPs
Complicated grief affects us all. It comes in many forms from loss of relationships to loss of people, pets, jobs, and plans for living environments. We have grief at work, in our personal lives, and in the world around us. How can we best address this grief, be supportive, while continuing to provide good services to our clients? This webinar will talk about how grief affects us and how to care for ourselves and staff.
Register Here!

During this session, participants will:
– Identify Complicated Grief in their lives
– Identify support system and how to understand when to ask for support for their grief
– Making a plan for Self Care and managing grief

Presented by:
Lindsey Monahan, End of Life Doula/Grief Specialist, Senior Clinician, The Sovner Center, Bridgewell

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Provider Member Hosted Training: Free Mental Health First Aid Training
2025-07-15 09:00 - 17:00 | Northeast Arc, 1 Southside Road, Danvers, MA, 01923, United States
Date and Time: July 15; 9 a.m. – 5 p.m.
Location: In-person at Northeast Arc (1 Southside Road, Danvers, MA 01923)
**Please note that this session is hosted by Northeast Arc. Any questions regarding the session should be directed to Meredith Graf.
Learn skills to help adults, including those with disabilities, facing mental health crises.
Up to 40% of individuals with intellectual and developmental disabilities (IDD) have a co-occurring mental health condition, but less than 10% get proper care. Because of this, people with IDD suffer from increased suicidal ideation and mental distress to deadly encounters with police. Northeast Arc’s Mental Health First Aid training (MHFA) will provide training to help you better recognize and support people with IDD who have mental health conditions.
During the course, you will learn:
– Common signs and symptoms of mental health challenges
– Common signs and symptoms of substance use challenges
– How to interact with someone in crisis
– How to connect a person with help
Register Here!

Cost: Free!

Additional dates available: August 15, September 15

National Council Webinar: Public Service Loan Forgiveness - How To Benefit and How To Preserve It
2025-07-22 15:00 - 16:30 | Online via Zoom
Date and Time: July 22; 3:00 – 4:30 p.m.

Location: Online via Zoom
**Please note this webinar is hosted by the National Council of Nonprofits. Any questions regarding the session should be directed to rfurst@councilofnonprofits.org.
Join the National Council of Nonprofits and Public Service Promise for an expert-led webinar on the Public
Service Loan Forgiveness Program (PSLF), including how you can access student loan relief and how nonprofit organizations and advocates can protect this critical program from unlawful attempts by the Trump Administration’s Department of Education that would undermine it. We will walk through the requirements of qualifying for the program, answer general questions about how to navigate the application process, and share ways you can help protect student loan forgiveness.
Register Here!

Presented by:
Betsy Mayotte, President, The Institute of Student Loan Advisors – Betsy will walk through the requirements of qualifying for the program and will answer general questions about how to navigate the application process. As a member of the Negotiated Rulemaking Committee, she will also share updates on the Administration’s proposed harmful changes to the program and where the Department of Education is in the process.
Tiffany Gourley Carter, Public Policy Director and Counsel, National Council of Nonprofits – Tiffany will share action items and next steps for nonprofits and employees to help protect the program from the Administration’s unlawful proposal.

Additional Resources:

Public Service Loan Forgiveness, National Council of Nonprofits
Public Comments Before Department of Education Negotiated Rulemaking Committee, Tiffany Gourley Carter, National Council of Nonprofits, July 2, 2025.
Public Service Loan Forgiveness (PSLF), Federal Student Aid

Associate Member Hosted Webinar: End the No-Show Epidemic - Strategies for Unlocking Client Engagement & Revenue Growth
2025-07-30 14:00 - 15:00 | Online via Zoom
Date and Time: July 30; 2 p.m. – 3 p.m.
Location: Online via Zoom
**Please note this session is hosted by Qualifacts. Any questions regarding this session should be directed to alison.guilfoile@qualifacts.com.

Behavioral health agencies nationwide face similar challenges—client retention, appointment no-shows, overwhelming administrative burdens, staffing shortages, and frustrating reimbursement bottlenecks.

Although no perfect solution exists, these operational hurdles present a unique opportunity for providers to enhance the client experience while simultaneously driving significant revenue growth.

In this webinar, Stephen Hopkins, an EHR Systems Administrator with Eastern Shore Community Services Board (ESCSB), will share his organization’s strategic journey.

Joined by Sarah Taylor, an RN and Product Specialist for client portal and telehealth solutions at Qualifacts, our panelists will discuss how ESCSB’s digital-first approach, centered around a robust client portal and integrated telehealth solution, has simplified operations, fostered greater client engagement, and unlocked new revenue generation.
Register Here!

During this session, participants will:

Pinpoint specific ways to help your agency confront everyday concerns, such as client no-shows, lack of engagement, and revenue bottlenecks.

Discover the real-world challenges that led ESCBS to invest in an integrated, digital-first Client Engagement solution.

Learn about ESCBS’s significant outcomes, including a 50% drop in no-shows, expanded service reach, and a dramatic reduction in manual staff work.

Gain practical insights on how to build a resilient and financially sustainable behavioral health organization through the implementation of a digital-first strategy with integrated technology.

Presented by:
Stephen Hopkins, EHR Systems Administrator, Eastern Shore CSB
Sarah Taylor, Product Specialist II, Qualifacts

Cost:
Free

Provider Member Hosted Training: Free Mental Health First Aid Training
2025-08-15 09:00 - 17:00 | Northeast Arc, 1 Southside Road, Danvers, MA, 01923, United States
Date and Time: August 15; 9 a.m. – 5 p.m.
Location: In-person at Northeast Arc (1 Southside Road, Danvers, MA 01923)
**Please note that this session is hosted by Northeast Arc. Any questions regarding the session should be directed to Meredith Graf.
Learn skills to help adults, including those with disabilities, facing mental health crises.
Up to 40% of individuals with intellectual and developmental disabilities (IDD) have a co-occurring mental health condition, but less than 10% get proper care. Because of this, people with IDD suffer from increased suicidal ideation and mental distress to deadly encounters with police. Northeast Arc’s Mental Health First Aid training (MHFA) will provide training to help you better recognize and support people with IDD who have mental health conditions.
During the course, you will learn:
– Common signs and symptoms of mental health challenges
– Common signs and symptoms of substance use challenges
– How to interact with someone in crisis
– How to connect a person with help
Register Here!

Cost: Free!

An additional training will be offered on September 15.

Free, Members-Only Webinar: Navigating the Unfolding Legal Landscape for Nonprofits
2025-08-19 10:00 - 11:00 | Online via Zoom
Date and Time: August 19; 10 a.m. – 11 a.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Human Resources, Legal & Financial Staff
The second Trump administration’s executive orders, cancelled grants, and threats to revoke exemptions have created a confusing environment for nonprofit leaders, who cannot always keep track of the ways the administration is interpreting and administering nonprofit law. Congress has also passed legislation that has an effect on nonprofits. This webinar will bring nonprofit leaders up to date and suggest ways to navigate the unfolding legal landscape. Participants will engage with realistic scenarios, brainstorm possible solutions, and recognize they probably have the tools to address these new challenges.
Closed captioning will be provided at this event.
Register Here!

At the end of this session, participants will:

Have up-to-date information on the Trump administration’s approach to nonprofit law—executive orders, certification statements, threats to revoke exemption, and other measures with legal implications.

Consider general strategies they can use to address the legal challenges that their organizations could face in a changing political environment.

Realize that attention to mission, finances, and paperwork will almost always keep them on the right side of the law.

Presented by:
Betsy Schmidt, Professor of Practice, UMass Amherst School of Public Policy

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Associate Member Hosted Webinar: Nonprofits Navigating the Increasing Costs of Compliance
2025-08-21 14:00 - 15:00 | Online via Zoom
Date and Time: August 21; 2 p.m. – 3 p.m.
Location: Online via Zoom
Intended Audience: Executive directors, CFOs, Controllers, Board Members
**Please note this webinar is hosted by CliftonLarsonAllen (CLA). Any questions regarding the session should be directed to CLAevents@CLAconnect.com.
As stewards of public resources, tax-exempt entities must meet a number of compliance requirements each year depending on size, location, funding sources, and more.
While we have seen some changes in recent years to change and loosen requirements, fraud headlines and misuse of funding situations have led to increased scrutiny and requirements in others. All of this while the cost of compliance services is rising due to factors like accountant shortages and required investments in technology.
Join CLA’s complimentary webinar to learn about the changing compliance requirements and options to navigate the increasing costs.
This session offers 1 CPE for Accounting.
Register Here!

At the end of this session, participants will be able to:
– Recall the current state and changes in nonprofit compliance requirements;
– Identify how the changes in compliance may impact your organization; and
– Discuss options to manage the rising costs of compliance.

Presented by:
Kelsey Vatsaas, Managing Principal of Industry, CLA
Kelley LeMay, Signing Director, CLA
Emily Sannes, Director, CLA

Cost:
Free!

Mass AGO Webinar: Navigating the Changing Non-Profit Landscape
2025-08-26 11:00 - 12:00 | Online via Zoom
Date and Time: August 26; 11 a.m. – 12 p.m.
Location: Online via Zoom
**Please note this webinar is hosted by the AGO. Any questions regarding the session should be directed to AGOCommunityEngagement@mass.gov.
This webinar will focus on the changing and challenging landscape currently facing non-profit organizations. This is the first in a new series of webinars hosted by the AGO’s Non-Profit Organizations/Public Charities Division specifically designed to address the needs of non-profit organizations that now face a changed funding and policy landscape as a result of the new federal administration.
In this first session, we will address the Attorney General’s Office (AGO) work to hold the federal government accountable for unlawful actions, walk through how the AGO can be a resource to the non-profit sector, and share available resources and recent updates to legal guidance. Speakers will include Attorney General Andrea Joy Campbell and staff from the AGO’s Executive Bureau, Office of Diversity, Equity, Inclusion, and Accessibility, and Non-Profit Organizations/Public Charities Division.
Register Here!

Presented by:
Andrea Joy Campbell, Attorney General of Massachusetts

Cost:
Free!

Associate Member Webinar: Changes to the Investment Tax Credit - How to Secure Your Solar Investment
2025-09-02 11:00 - 12:00 | Online via Zoom
Date and Time: September 2; 11 a.m. – 12 p.m.
Location: Online via Zoom
**Please note this session is hosted by Resonant Energy. Any questions regarding the session should be directed to Sanne Wright.
There have been some significant changes to federal solar policy over the last few months and our partner, Resonant Energy, will be hosting a webinar this coming Tuesday, September 2nd at 11am, about how these changes impact nonprofits interested in reducing electricity costs through solar. Join to learn how you can secure solar before incentives are phased out and don’t forget to take advantage of the few remaining Solar Upgrading Nonprofits stipends!
Register Here!

Presented by:
Sanne Wright, Community Partnerships Manager, Resonant Energy

Cost:
Free

Free, Members-Only Webinar: Build a Better Benefits System - Exploring ICHRA
2025-09-04 13:00 - 14:00 | Online via Zoom
Date and Time: September 4; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Human Resources, Financial and Operations Staff

Members of Providers’ Council face tight budgets and rising healthcare costs.
At the same time, employees expect benefits that are flexible, affordable, and personalized. That’s why the Providers’ Council, USI Insurance, and Venteur are partnering to bring a new type of health benefit (“ICHRAs”) to mission-driven organizations across Massachusetts.
In this webinar, you’ll hear directly from industry leaders on how this innovative model empowers human services organizations to offer employees real choice in their health coverage while keeping costs under control. You’ll also learn how USI’s broad insurance portfolio and Venteur’s AI-powered platform work together to simplify administration, ensure compliance, and strengthen recruitment and retention.
This isn’t theory—it’s a blueprint for action. You’ll walk away knowing how to:
– Control healthcare spend with predictable budgets
– Empower staff with plans tailored to their needs
– How to act immediately
Join us to see how new benefits can help human services organizations better support the people who care for our communities.
Register Here!

During this session, participants will:
– Learn how current health benefits are hurting the double and triple bottom line
– Understand why nonprofits and for-profits want to adopting ICHRAs to improve workforce retention
– Gain insight on what exclusive coverage options Venteur and USI provide to Providers’ Council members
– Explore practical steps to assess if ICHRA is right for your organization

Presented by:
Bill Yelenak, President & CEO, Providers’ Council
Joe Lawler, Senior Vice President, USI Insurance Services
Ashley McQuade, Broker Partnerships Manager, Venteur Insurance Services

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Free, Members-Only Webinar: Fundraising Across the Generations
2025-09-10 13:00 - 14:00 | Online via Zoom
Date and Time: September 10; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Financial and Operations Staff
Boomers will carry philanthropy until 2035. Then what?! We’ve got less than a decade to replace these donors, who tend to give bigger gifts and donate on a more frequent basis. We need to start building our donor pipeline now, which means cultivating new relationships with donors from Gen X, Millennials/Gen Y, and Gen Z. This webinar will help you effectively build a “farm team” for the future.
Register Here!

During this session, participants will:
– Identify the characteristics of each generation.
– Understand how each generation approaches philanthropy.
– Gain actionable strategies for effective engagement.

Presented by:
Sarah B. Lange, CEO, Sarah B Lange

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Associate Member Webinar: Decoding Behavioral Health Billing - An RCM Masterclass
2025-09-10 13:00 - 14:00 | Online via Zoom
Date and Time: September 10; 1 p.m. – 2 p.m.
Location: Online via Zoom
**Please note that this session is hosted by Qualifacts. Any questions regarding the session should be directed to Alison Guilfoile.
Is your behavioral health agency equipped to navigate the complexities of modern reimbursement? Volatile funding streams and complex reimbursement models lead to significant revenue loss, directly impacting your ability to deliver cost-effective care. For many agency leaders, this means reacting to problems rather than proactively building a resilient financial foundation.
Join Qualifacts’ behavioral healthcare billing and accounting expert, Tammy Selleck, for an interactive session that moves beyond theory to provide the essential RCM fundamentals and financial insights executive and operational leaders need to thrive
Register Here!

At the end of this session, participants will be able to:
– Uncover proven strategies to combat the most common causes of denials—eligibility, authorizations, and credentialing—before they impact organizations’ bottom line
– Discover how to use RCM data to make smarter business decisions, prioritize resources, and strengthen their organizations’ ability to provide sustainable, cost-effective care
– Gain a clear, executive-level understanding of the key performance indicators, like Net Collection Rate, that are critical to their agencies’ financial health.

Presented by:
Tammy Selleck, Senior Product Specialist, Qualifacts

Cost:
Free

Associate Member Roundtable: Violence Prevention & Safety in the Workplace
2025-09-16 08:00 - 09:00 | Online via Zoom
Date and Time: September 16; 8 a.m. – 9 a.m.
Location: Online via Zoom
**Please note this session is hosted by Hirsch Roberts Weinstein LLP. Any questions regarding the session should be directed to rferro@hrwlawyers.com.
Your employees are your greatest asset—and your greatest vulnerability if they’re not protected.
Join HRW and Dr. Bruce Cedar, President of CMG Associates, for a timely Roundtable on Violence Prevention and Safety in the Workplace. Together, we’ll help you identify potential vulnerabilities and share proactive and practical strategies, including:

Navigating employee mental health incidents while balancing safety and employee rights
Reviewing the latest guidance on active shooter situations
Understanding cybersecurity and preparing for cyberthreats
Responding appropriately to warning signs in the workplace
Staying in compliance with OSHA guidelines
Maintaining continuous communication within your critical incident team

This Roundtable will offer timely, practical insights that every employer should hear—don’t miss it!
Register Here!

Presented by: Hirsch Roberts Weinstein LLP

Cost: Free

Diversity, Equity, Inclusion & Belonging (DEIB) Roundtable: Supporting Staff Amid Federal Immigration Policy Changes
2025-09-16 10:00 - 11:00 | Online via Zoom
Date and Time: September 16; 10 a.m. – 11 a.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Human Resources, Supervisors and Managers
Against a backdrop of constantly changing federal immigration policies, it can be challenging to identify the support staff need. Trust is at the heart of employee engagement and it is more important now than ever to ensure staff feel supported at work, particularly those affected by policy changes.
Omolewa Fagboore of Open Sky Community Services joins the Providers’ Council to share best practices around building psychological safety for staff who may be affected by changing immigration policies. Join this session to share your own experiences and learn from other Provider members on how best to build trust among staff.
This session will not provide legal advice on federal immigration policy changes. Please see the bottom of this page for resources related to immigration policy.
Register Here!

Facilitated by:

Omolewa Fagboore, Career Pipeline Program Director, Open Sky Community Services

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Resources:
Immigrant Legal Resource Center
– Know Your Rights Red Cards
Mass. Office for Refugees and Immigrants
– Guidance for Employers Regarding Immigration and Work Authorization
– Additional Resource List
Please contact education@providers.org with any additional questions.

Free, Members-Only Webinar: When Your Organization Is Tested by Crisis
2025-09-18 10:00 - 11:00 | Online via Zoom
Date and Time: September 18; 10 a.m. – 11 a.m.
Location: Online via Zoom
Intended Audience: Executive Leadership, Public Relations Staff
Too many human services organizations realize that they are not prepared for a crisis at the worst possible moment: when they are in one. Many challenges can occur within human services agencies, from cybercrime to abuse and neglect to serious regulatory issues. This session will equip participants with the skills needed to prepare for and manage crises, including managing communications with those you serve, their families, the broader community, the media, and the public.
Register Here!

During this session, participants will:

Understand the key steps for preparing your organization for a crisis.

Learn how to identify a crisis before it happens – and how to prevent it.

Learn how the news media and social media can impact and exacerbate a crisis and how to manage them in that instance.

Presented by:
David Ball, President & Founder, Ball Consulting Group

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Free, Members-Only Webinar: Privacy in Practice - Real-World Data Security for Human Services
2025-10-16 10:00 - 11:00 | Online via Zoom
Date and Time: October 16; 10 a.m. – 11 a.m.
Location: Online via Zoom
Intended Audience: Executive Teams, Human Resources, Technology and Operations Staff
Human services and non-profit organizations handle sensitive data every day, and digital threats are on the rise. This session delivers key concepts and best practices related to Data Protection and Information Security. It explores practical tactics for human services organizations looking to safeguard their organizational information amid changing landscapes and emerging technologies. Participants from technical and non-technical backgrounds investigate ways to understand their risk, implement mitigation measures (both administrative and technical), and commit to robust privacy protections.
Register Here!

At the end of this session, participants will:
– Distinguish standard data protection practices, identify how these practices map to their existing operations, and evaluate areas for improvement;
– Utilize practical security techniques for access control or to identify and respond to common threats or security incidents; and
– Advocate for relevant security awareness and training in their organizations.

Presented by:
Jean-Pierre LeJacq, Co-Founder & CTO, Salus

Cost: Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.

Free, Members-Only Webinar: Incompass Levels-Up with a Modern ERP System
2025-10-23 13:00 - 14:00 | Online via Zoom
Date and Time: October 23; 1 p.m. – 2 p.m.
Location: Online via Zoom
Intended Audience: Executive Teams, Finance & Operations Teams
Human services organizations often face inefficiencies in process and complex reporting due to disconnected systems. This session explores how Incompass Human Services partnered with AAFCPAs to streamline operations through strategic system integration. Presenters will share real-world insights on aligning billing, EMR, and accounting systems to automate manual processes, and improve compliance, transparency, and decision-making.
Register Here!

During this session, participants will:
– Identify common process and compliance challenges caused by disconnected systems in human services organizations.
– Evaluate strategies for integrating billing, EMR, and accounting systems to automate processes, and improve data accuracy, reporting, and decision-making.
– Apply best practices for implementing internal controls and automated workflows to enhance efficiency and reduce risk.

Presented by:
Robyn Leet, Partner, Business Process Assessments & Attestations, AAFCPAs;
Katie Belanger, CPA, Partner, AAFCPAs;
Adam Shuster, CPA, CIA, MBA, Chief Financial Officer, Incompass Human Services

Cost:
Free for members

Confirmation Policy: We only send confirmations via email. Please email Nina Lamarre at nlamarre@providers.org if you do not receive a confirmation email.
Accommodation Policy: We will do our best to accommodate individuals needing services. Requests for accommodations need to be made at least 14 days prior to the scheduled webinar, workshop or training event. Please indicate the specific type of service being requested.
