Convention Workshops

The Providers' Council's 44th Annual Convention & Expo offers a wide array of useful workshops for human service professionals at all levels of your agency.

From direct care professionals to executive directors, HR staff to IT, supervisors to CFOs, this convention has educational opportunities for everyone.

Workshops #1-18 are Morning workshops (11 a.m. – 12:30 p.m.).

Workshops #19-36 are Afternoon workshops (2:30 p.m. – 4 p.m.).

Check out the workshop descriptions below.

Please note that to be eligible for CEUs, participants must attend both a morning and an afternoon workshop and sign in and out of each.

*All workshops are approved for 4 LADC and NASW CEUs. Only workshops 1, 2, 8, 14, 15, 18, 20, 26, 31, 35, and 36 are approved for 4 MaMHCA (for LMHCs) CEUs.

Sample Workshop Tracks

Clinical & Direct Care Programs Track
Executive Track
Human Resources Track

2. Working with Trans and Gender-diverse Youth

8. Community Criminal-Justice Involvement: Navigating the System/Breaking the Cycle

14. The Whole Person: An Integrated Approach

15. Building An Accessible Community

20. Clinical and Programmatic Ways to Improve Care for LGBTQ+ Clients and Employees

26. Improv For All: Including People with learning, Social & Mobility Differences

31. Understanding the Layers of the Massachusetts Opioid Syndemic

3. 2020 Census: What’s at Stake and What You Can Do

9. Developing Synergetic Relationships with Community Partners to Benefit All

18. Chat with the Commissioners: Disability & Community Services

21. Planning For and Managing Crises in Human Services

27. Exploring Provider Organization Growth Opportunities

33. New Partnerships in Charitable Giving

35. Chat with the Secretaries & Commissioners: Public & Mental Health, Veterans’ Services & Elder Affairs

36. Chat with the Commissioners: Children, Youth, & Family

4. Organizational Culture Management

10. Shining a Light on Unconscious Bias

11. Putting the Health in Human Services: Implementing a Successful Employee Wellness Program

16. Got Conflict? Deal with Conflict Effectively: Tools for Your Toolbox

22. Meeting Today’s Workforce Challenges

28. Growing Pains: Addressing High Expectations and Resistance in DEI Culture

Personal Growth & Wellness Track
Administrative & Finance Track
Supervision & Management Track

5. Understanding Public Service Loan Forgiveness

17. The Wounded Healer Reframed: Resilience, Reflection and Response

23. Treat Yourself to Self-Care & Balance

29. Managing Stress And Being Present In Human Services

1. How Human Service Agencies Can Support A Successful Data System Implementation Project

7. Staying on Top of the Latest Nonprofit Financial and Legal Hot Topics

13. Continuous Improvement of the Finance Function: Accept the Things You Cannot Change… But Change the Things You Can!

19. Anticipate the Fraudster

25. Every Donor Matters – How to Hang on to Your Donors, Even After They’re Dead

34. e-Learning: The Providers’ eAcademy Program

6. Supervising Employees Who Present Challenges For You

12. On PAR: Increase Job Satisfaction and Decrease Turnover Among Direct Care Staff

24. Workplace Mindfulness Research and Practice

30. Beyond Team Building: Cultivating Community in your Workplace

32. Unleashing Creativity

Please note: To receive CEU credits, participants must attend both morning and afternoon workshops.

  1. How Human Service Agencies Can Support A Successful Data System Implementation Project
    • Presenters:
      • Laura Beals, Director, Department of Evaluation & Learning, Jewish Family & Children’s Service
      • Aaron Gunning, Database Implementation Manager, Jewish Family & Children’s Service
    • In this workshop, we will share our experiences and lessons learned during phases of a data system implementation project at our organization; assess opportunity; scope the project; choose a platform/vendor; design and plan; implement and build; and support. There will be time for discussion and questions.
  2. Working with Trans and Gender-Diverse Youth
    • Presenter: Kody Harrison, Clinician, The Key Program, Inc
    • Trans and gender-diverse youth have unique needs and considerations for their care. Learn more about gender diversity in youth and emerging adults and best practices as they relate to some of the considerations that may come up around chosen names/pronouns, the family, effective advocacy and common medical options.
  3. 2020 Census: What’s at Stake and What You Can Do
    • Presenters:
      • Beth Huang, Director, Massachusetts Voter Table
      • Uriel Molina, Census Specialist, Office of the Secretary of the Commonwealth
    • The 2020 Census will determine the distribution of public resources and political representation, impacting the well-being of our communities for the next decade. Historically, communities of color, immigrants, children and low-income people are undercounted in the decennial census.  Learn how you can help get out the count.
  4. Organizational Culture Management
    • Presenters:
      • John Howard, Human Capital Manager, Youth Villages
      • Matt Stone, Executive Director, Youth Villages
    • Your organization has a culture. It may seem hard to define, or perhaps you think it simply equals your mission and values. We want to share how we’re tackling key human service workforce challenges by assessing, understanding and managing our culture with greater depth and intentionality.
  5. Understanding Public Service Loan Forgiveness
    • Presenter: Betsy Mayotte, President, The Institute of Student Loan Advisors
    • This workshop will detail the eligibility requirements for the Public Service Loan Forgiveness (PSLF) program, which forgives the student loan balance for employees of government and many nonprofit employers. The session will give participants the tools needed to navigate PSLF including resolving some of the barriers borrowers can face when pursuing the program.
  6. Supervising Employees Who Present Challenges For You
    • Presenter: Christine Singer, President, Your Personal Best: Workshops For Success
    • We will explore the challenges supervisors face with employees who do not exhibit consistent positive communication, behavior and team work and review the value of structured supervision to inspire team members to make personal changes based on the mission of the organization and their valued service.
  7. Staying on Top of the Latest Nonprofit Financial and Legal Hot Topics
    • Presenters:
      • Anita Lichtblau, Attorney, Casner & Edwards, LLP
      • Scott Harshbarger, Attorney, Casner & Edwards, LLP
      • Sharon Lincoln, Attorney, Casner & Edwards, LLP
      • Dyan D. Reinhold, CPA/Director/Shareholder, CBIZ & Meyer, Hoffman, McCann, P.C.
      • Janet O’Neill, Managing Director/Shareholder, CBIZ & Meyer, Hoffman, McCann, P.C.
    • Join legal and financial nonprofit experts for updates in key areas, including implementation of the new paid family leave law; preparing for the new FASB leasing standard; updates on nonprofit accounting and auditing issues; the essential eight best practices for nonprofit boards; and addressing state agency monitoring findings.
  8. Community Criminal-Justice Involvement: Navigating the System
    • Presenter: Barbara Brown, LMHC, LADC1, Clinical Care Manager, Bay Cove Community Care Partners
    • This workshop examines the overlap of the mental health and criminal justice systems and how the court system works. It provides both a theoretical framework for applying a trauma-informed approach to reduce arrest and recidivism and provides practical information for navigating the criminal justice process.
  9. Developing Synergetic Relationships with Community Partners
    • Presenter: Steven Kessler, AT Specialist, Seven Hills Foundation
    • Limited funding and resources can have adverse effects on desired outcomes with the individuals we support. Delays in service, inappropriate interventions and inefficient use of available resources are just a few challenges that arise as a result. Participants will learn about the process of initiating and maintaining community partnerships and how they benefit the individuals served.
  10. Shining a Light on Unconscious Bias
    • Presenter: Janet Edmunson, President, JME Insights
    • Unconscious bias slips into our work responsibilities each day, even when we are committed to inclusion. This affects our interactions with other employees and clients as well as who we hire, develop and promote. For human agencies to thrive, it is crucial to understand where this bias comes from, how it manifests itself and what we can do about it. Learn behavior strategies and systems to help mitigate the unwanted effects of unconscious bias.
  11. Implementing a Successful Employee Wellness Program
    • Presenters:
      • Ella Froggatt, Employee Wellness Program Manager, Vinfen
      • Theresa Young, consultant
    • High health insurance increases, fatigued staff, lack of understanding health benefits: the list of challenges to a healthy workforce goes on! This interactive workshop will discuss why employee wellness programs are critical for human service organizations, best practices for how to implement a successful wellness program and ways leaders can keep wellness engaging.
  12. On PAR: Increase Direct Care Job Satisfaction and Decrease Turnover
    • Presenter: Allison Rothschild, PsyD, MSW, LICSW, BCBA, LABA, Assistant Vice President and Director of Clinical Services, Seven Hills Community Services
    • This workshop will review findings of a study conducted within a human service agency that utilized participatory action research (PAR) to explore ways to increase job satisfaction among DSPs. The workshop will provide recommendations for agencies to develop organizational practices that are philosophically aligned with the PAR principles.
  13. Continuous Improvement of the Finance Function
    • Presenters:
      • Joyce Ripianzi, CPA, Partner, AAFCPAs
      • Robyn Leet, Manager, Business Process & IT Advisory, AAFCPAs
    • The thriving nonprofits are those that have a continuous improvement culture. It ensures systems and processes scale with growth; systems integration and integrity are maintained or improved; highly manual processes and lengthy/overburdened close cycles are eliminated; and meaningful data is available on demand. AAFCPAs shares approaches to achieve more effective internal control over your finance function.
  14. The Whole Person: An Integrated Approach
    • Presenters:
      • Christine Palmieri, Vice President, Recovery and Housing, Mental Health Association
      • Sara Kendall, Vice President, Clinical Operations, Mental Health Association
    • This workshop will provide a broad overview of best practices for working with individuals who experience both psychiatric symptoms and addiction. Strategies for engagement and effective interventions that can be used in a wide array of service types will be discussed. Barriers to traditional models of treatment and service will be explored, along with sharing the positive outcomes.
  15. Building An Accessible Community
    • Presenters:
      • Nancy Munson, CEO, Bristol Elder Services, Inc.
      • Jeanna DaCosta, Dementia Friendly Coordinator, Bristol Elder Services, Inc.
    • Learn to expand the concepts of Dementia Friendly and Age Friendly MA by using the same principles to build a community that is accessible to all. Everyone deserves to live where residents and businesses are informed and respectful, and allow people to go to places they are familiar with and where they are known.
  16. Got Conflict? Deal with Conflict Effectively: Tools for Your Toolbox
    • Presenter: Gail Packer, Executive Director, Community Dispute Settlement Center, Inc.
    • Is work-related conflict affecting morale and productivity? Are you a member of a team where conflict and tension are hindering success? Have you dealt with a difficult situation that you wish had gone better? Attend this interactive workshop to sharpen your tools for managing conflict.
  17. The Wounded Healer Reframed: Resilience, Reflection and Response
    • Presenter: Adam Edwards, Training and Instructional Design Specialist, Justice Resource Institute
    • “Wounded Healers” carry a personal encounter with trauma into their professional work of helping others. From managing dual identity and stigma, to protection from vicarious trauma as a personal trigger, this interactive workshop will reflect on challenges specific to our experience while exploring techniques to enrich our unique self-care practices.
  18. Chat with the Commissioners: Disability & Community Services
    • David D’Arcangelo, Commissioner, Commission for the Blind
    • Steven A. Florio, Commissioner, Commission for the Deaf & Hard of Hearing
    • Jane Ryder, Commissioner, Department of Developmental Services
    • Toni Wolf, Commissioner, Massachusetts Rehabilitation Commission
  19. Anticipate the Fraudster
    • Presenters:
      • Jeffrey Cicolini, CPA, CGMA, Partner, AAFCPAs
      • Tom Muldoon, CPA, CGMA, Partner, AAFCPAs
    • Auditors identify weaknesses in internal control procedures and make recommendations to management for enhanced controls to mitigate the opportunity for fraud. However, combatting fraud requires more than just an understanding of internal controls. To effectively safeguard your organization, your management and board must learn how to think like a fraudster.
  20. Ways to Improve Care for LGBTQ+ Clients and Employees
    • Presenter: Johanna Sagarin, AVP and Director of Clinical Services, Children’s Friend, Inc.
    • The presentation will include dimensions of identity, issues around transgender healthcare and ways to be better partners for our transgender clients and staff. Children’s Friend’s Gender Wellness Initiative will be presented as one model for improving care.
  21. Planning For and Managing Crises in Human Services
    • Presenter: David Ball, President, Ball Consulting Group, LLC
    • Human service agencies care for vulnerable people with limited resources, and the chances of a crisis occurring are elevated. In this workshop, learn how to plan for and manage crises, including managing the media, social media and local relationships.
  22. Meeting Today’s Workforce Challenges
    • Presenters:
      • Amy Allen, Partner, Blum Shapiro
      • Brent Robinson, Partner, Fathom.net
    • Let’s look at culture through a new lens. This workshop introduces a multi-dimensional way of thinking that will inspire ideas you can use to improve your ability to select the right people for your team and create an environment where they want to build a career and add value to the organization.
  23. Treat Yourself to Self-Care & Balance
    • Presenter: Theresa Melito-Conners, Ph.D., Educational Leadership, Lesley University
    • It can be challenging to take time to recharge your batteries. Learn several self-care techniques to incorporate into your daily routine and evaluate your strengths and weaknesses. Being able to care for yourself while taking care of others is critical. Make time for you; your future self will thank you.
  24. Workplace Mindfulness Research and Practice
    • Presenter: Katherine Fox, Director of Learning and Staff Development, Vinfen
    • Adopting mindfulness practices has proven to be effective in reducing stress, including workplace stress. This workshop will provide an overview of the research that demonstrates benefits and will lead participants through a variety of core practices that can be utilized in the workplace.
  25. Hang on to Your Donors, Even After They’re Dead
    • Presenter: Sarah Lange, Founder & Principal, New Era for Nonprofits
    • In 2018, more than $410 billion dollars were donated to charity and 80 percent of it came from individuals! In order to maximize revenue from individual donors, you need to know about current trends, best practices, how to become a donor-centric organization and how to engage in effective cultivation and stewardship.
  26. Improv For All: Including People with Learning, Social & Mobility Differences
    • Presenters:
      • Amy Timmins, Vice President of Community Relations, ServiceNet
      • Katrina Manegio, Director, Autism Program, ServiceNet
      • Janelle Matrow, Speech-Language Pathology Asst. REACH Early Intervention Program, ServiceNet
    • In this playful, interactive session, we will introduce a variety of improv games and exercises that have proven effective in helping individuals enhance their communication and social skills. We will then discuss ways to adapt these techniques to the particular needs of the populations served by workshop participants.
  27. Exploring Provider Organization Growth Opportunities
    • Presenter: Alison Glastein Gray, President, Pear Associates
    • As your organization plans for and positions itself for future growth, there are three key business development concepts to consider. These include who you should partner with, how you can expand your marketplace and how you can enhance service offerings. This interactive workshop will investigate these business development concepts through exploratory questions and examples.
  28. Growing Pains: Addressing High Expectations in DEI Culture Change
    • Presenter: Guimel DeCarvalho, Director of People & Culture, Wayside Youth & Family Support Network
    • This session will demonstrate concrete and practical guidelines that can be applied for diversity, equity and inclusion (DEI). These efforts have met challenges from both a workforce that is highly engaged in anti-racist principles, leading to impatience and unrealistic expectations, and from staff who are resistant to seeing their role in oppressive systems with questions like “why do we keep talking about racism?”
  29. Managing Stress And Being Present In Human Services
    • Presenter: Linda Price, M.Ed., CAGS, E-RYT, Mindfulness Consultant, Minding Your Mind
    • This interactive and engaging presentation is designed to empower participants to be present and manage stress. Learn about the science behind what makes mindfulness practices so effective, practice techniques that can be used, and leave with resources and guidance for reducing stress while supporting others.
  30. Beyond Team Building: Cultivating Community in your Workplace
    • Presenter: Meredith Pizzi, Founder and Executive Director, Roman Music Therapy Services
    • For many employees, the workplace is their primary community. Today’s employees want to work for organizations that not only provide professional and personal development, but also foster a positive climate and a sense of community. This workshop will focus on understanding how communities develop and explore creative ways to increase trust and reciprocity in the workplace.
  31. Understanding the Layers of the Massachusetts Opioid Syndemic
    • Presenters:
      • Meg von Lossnitzer, Division Director, Victory Programs, Inc.
      • Richard Baker, Program Director, Victory Programs, Inc.
    • This presentation will provide accurate, current data on the overdose epidemic with an emphasis on those who remain at an increased risk. We will also discuss the role of poly-substance use and infectious disease as interconnected pieces of the larger opioid syndemic.
  32. Unleashing Creativity
    • Presenter: James Ognibene, Owner/Director, Visioneer Consulting
    • Learn steps to inspire your team to develop a creative mindset. By changing the way your team thinks about and overcomes the fear of failure, you will improve your creative results. Implementing the guidelines in this workshop is the first step to forever changing your approach to life.
  33. New Partnerships in Charitable Giving
    • Presenters:
      • Kerry Harrison, Vice President / Senior Public Affairs Manager, Massachusetts, Corporate Affairs, Citizens Bank
      • TBD
    • This workshop provides a look into the trends in charitable giving, as well as a funder’s perspective on priorities and strategies in charitable giving. The workshop will also provide attendees an opportunity to have their questions about charitable giving answered by a panel of experts.
  34. e-Learning: The Providers’ eAcademy Program
    • Presenter: Christina Broughton, Manager of Member Engagement, Providers’ Council
    • With more than 39,000 learners, Providers’ eAcademy continues to grow and will have exciting new features and content added next year. In total, the library will grow to over 1,000 courses in 2020. This workshop will cover all the updates coming to the online learning management system and provide a sneak peek at the new course libraries. Learn how Providers’ eAcademy helps organizations recruit and retain qualified staff.
  35. Chat with the Secretaries & Commissioners: Public & Mental Health, Veterans Services & Elder Affairs
    • Kevin Cranston, Department of Public Health
    • TBD, Executive Office of Elder Affairs
    • Joan Mikula, Commissioner, Department of Mental Health
    • Francisco Ureña, Secretary, Department of Veterans Services
  36.  Chat with the Commissioners: Children, Youth & Family
    • Jeff McCue, Commissioner, Department of Transitional Assistance
    • Linda S. Spears, Commissioner, Department of Children and Families
    • Christine Palladino-Downs, Director of Quality Assurance, Office of the Child Advocate
    • Peter J. Forbes, Commissioner, Department of Youth Services
    • TBD, Department of Early Education and Care

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