Convention Workshops

The Providers' Council's Annual Convention & Expo offers a wide array of useful workshops for human service professionals at all levels of your agency.

The Providers’ Council will be offering 29 professional development workshops during our 45th Annual Convention & Expo: SpeakUp4Equity. This event is the largest of its kind in New England, with nearly 1,200 people from nonprofit human services providers, businesses and state agencies expected to attend. The convention will be held online via Zoom from Tuesday, October 27 to Friday, October 30, 2020.

Workshops will be hosted in the mornings from 10:30 AM – 12:00 PM, and in the afternoons (except Friday) from 1:00 PM – 2:30 PM. Keynotes, award ceremonies, and other programs will stream on our event platform before and after workshops.

*Attendees are not limited to two workshops! Attendance on all four days is welcome but not required to participate in our event. If applying for CEUs, you MUST be present during the scheduled workshop time.*

Convention workshops are 90 minutes long and are generally attended by 20 to 100 convention participants from across all agency positions.

Registrants will be able to sign up for workshops directly through our online event platform. Register today for more information on accessing our virtual event and building your custom event schedule.

Click here to register today!

 

Check below for workshop times! We are currently applying for CEUs and will update this page once more information is available.

2020 Annual Convention & Expo Workshop Tracks

Clinical & Direct Care Programs Track
Executive Track
Human Resources Track

11. Identifying and Preventing Elder Abuse  (Wednesday – Morning)

15. Understanding Engagement in Behavioral Health Services When Working with Hispanic Communities (Wednesday – Afternoon)

19. How to Optimize Telehealth in a Post-COVID 19 World  (Thursday – Morning)

22. The Forgotten CSEC Population: An Introduction to Cisgender Males & LGBTQIA Youth of Color 

(Thursday – Morning)

23. Changing the Lens: A Journey in Becoming Culturally Responsive (Thursday – Afternoon)

4. Cultural Competency, Conflict Resolution & Challenging Workplace Situations (Tuesday – Morning)

8. New Partnerships in Charitable Giving (Tuesday – Afternoon)

12. Chat with the Commissioners: Disability and Community Services (Wednesday – Morning)

18. Chat with the Commissioners: Public/Mental Health, Veterans & Elder Services (Wednesday – Afternoon)

21. Chat with the Commissioners: Children, Youth and Family (Thursday – Morning)

25. Scenario Planning in Times of Uncertainty (Thursday – Afternoon)

28. Managing the News Media in a time of Global Health Crisis (Friday – Morning)

1. Diversity, Equity & Inclusion in Organizational Culture (Monday – Morning)

6. Telling Stories to Recruit Staff, Raise Money & Raise Internal Morale (Tuesday – Afternoon)

14. Untapped Talent: Understanding and Supporting Career Development for Foreign-Born Staff (Wednesday – Afternoon)

17. Trans 101 and Beyond: An Overview of Gender Diversity (Wednesday – Afternoon)

29. Introduction to Disability Inclusion in the Workplace (Friday – Morning)

Personal Growth & Wellness Track
Administrative & Finance Track
Supervision & Management Track

3. Creating and Sustaining an Employee Wellness Program (Tuesday – Morning)

7. Beliefs, Ideas, Assumptions, and Stereotypes: The B.I.A.S. Machine and How to Overcome It (Tuesday – Afternoon)

10. Self-Care is Not Cancelled – Cultivating Wellness & Adjusting for Uncertainty (Wednesday – Morning)

26. Flip Negativity (Thursday – Afternoon)

2. The Psychology of Philanthropy: How to Attract and Retain Donors (Tuesday – Morning)

5. Data-Driven Health Care Advocacy for People with I/DD (Tuesday – Afternoon)

13. Legal and Financial Updates and Best Practices (Wednesday – Morning)

23. Where Do We Go From Here? Planning for an Uncertain Future Moving Forward from COVID-19 (Thursday – Afternoon)

27. Workplace Safety – Equity, Resiliency, and the Pandemic of Fear (Friday – Morning)

 

9. Adapting Your Communication Style to the Virtual Setting (Tuesday – Afternoon)

16. Got Conflict? Deal with Conflict Effectively: Tools for Your Toolbox  (Wednesday – Afternoon)

19. Managing Across Difference (Thursday – Morning)

30. Getting Out of Your Own Way – Improv Can Help! (Friday – Morning)

1. Diversity, Equity & Inclusion in Organizational Culture 
(Tuesday, October 27 @ 10:30 AM – 12 PM)
  • Presenter:
    • Gary Lyon, Director of Youth Services & Special Initiatives, Centerboard
    • Kim Hopkins, Director of Innovation and Planning, Centerboard
  • Description:
    • This workshop will provide insight to embracing a pluralistic view within the workplace by helping attendees to think through ways in which they can truly acknowledge, accept and utilize differences. We will examine how current organization systems may have been unknowingly built to exclude people.
2.  The Psychology of Philanthropy: How to Attract and Retain Donors
(Tuesday, October 27 @ 10:30 AM – 12 PM)
  • Presenter:
    • Sarah Lange, Founder & CEO, New Era 4 Nonprofits
  • Description:
    • The world may be unpredictable, but philanthropy is not. In fact, philanthropy is responsive, particularly during a crisis. In this workshop, you’ll learn about the psychology of philanthropy, and how to attract and retain your donors.

 

3. Creating and Sustaining an Employee Wellness Program 
(Tuesday, October 27 @ 10:30 AM – 12 PM)
  • Presenter:
    • Ella Blythe Froggatt, Wellness Program Manager, Vinfen
  • Description:
    • This interactive workshop will discuss why employee wellness programs are critical for human service organizations. It will also cover best practices for implementing a successful wellness program, offer guidance on how to sustain the program over time, and ways to get creative in response to the Coronavirus crisis and other unexpected challenges.

 

4. Cultural Competency, Conflict Resolution & Challenging Workplace Situations 
(Tuesday, October 27 @ 10:30 AM – 12 PM)
  • Presenters:
    • Brittney Nichols Barrows, Director of Creative Capital/Senior Consultant, Strategy Matters
    • Liz O’Connor, Founder & Principal, Strategy Matters
    • Ted Waterman, Director of Human Resources, Community Resources for Justice
  • Description:
    • Organizations are working to become more diverse, equitable and inclusive. But good intentions do not guarantee good results, and organizations are often ill-equipped to recognize, let alone remedy, their failures in these areas. CRJ’s work has resulted in struggles, victories and insights. Participants will learn, share and leave with new tools and inspiration.

 

5. Data-Driven Health Care Advocacy for People with I/DD
(Tuesday, October 27 @ 1 PM – 2:30 PM)
  • Presenters:
    • Michael Moloney, Executive Vice President, Government and Community Relations, HMEA
    • Emily Lauer, Director, Center for Developmental Disabilities Evaluation and Research, Umass Medical School
  • Description:
    • The Center for Developmental Disability Evaluation and Research at UMASS and a consortium of 33 human services providers are conducting a pilot project to help close the health equity gap for people with I/DD by optimizing data in encounters with the health care system. The presentation will highlight progress-to-date and future goals.

 

6. Telling Stories to Recruit Staff, Raise Money, & Raise Internal Morale 
(Tuesday, October 27 @ 1 PM – 2:30 PM)
  • Presenter:
    • David Singer, Director of Communications and Marketing, Berkshire County Arc
  • Description:
    • Every agency is filled with compelling, emotional, inspiring stories. More than data and information, stories motivate action. Learn how to identify the right stories, capture them and deliver them to your audience. This program will help you use compelling stories as vehicles to deliver your message and inspire action.

 

7. Beliefs, Ideas, Assumptions, and Stereotypes: The B.I.A.S. Machine and How to Overcome It 
(Tuesday, October 27 @ 1 PM – 2:30 PM)
  • Presenter:
    • Joel Aufiero, Director of Training, NFI Massachusetts
  • Description:
    • Inside our skulls is a powerful machine capable of imagining and creating the wonderful elements of our civilization, but it also produces biases, which can have adverse consequences in society and in the workplace. Join as for a dive into the mechanics of bias and how to counteract its adverse influences.

 

8. New Partnerships in Charitable Giving 
(Tuesday, October 27 @ 1 PM – 2:30 PM)
  • Presenters:
    • Kerry Harrison, Vice President / Senior Public Affairs Manager, Massachusetts, Corporate Affairs, Citizens Bank
    • Lauren McDermott, Manager, Open Door Grants, The Boston Foundation
    • Allyce Najimy, CEO, The Foundation to be Named Later
  • Description:
    • This workshop provides a look into the trends in charitable giving, as well as a funder’s perspective on priorities and strategies in charitable giving. The workshop will also provide attendees an opportunity to have their questions about charitable giving answered by a panel of experts.

 

9. Adapting your Communication Style to the Virtual Setting 
(Tuesday, October 27 @ 1 PM – 2:30 PM)
  • Presenter: Virginia Maglio, Learning & Development Consultant in Leadership, Optimum Development
  • Managers have learned new technology, created virtual meetings, and gained comfort being on camera. Now, more than ever, they must be mindful of team members’ comfort in virtual meetings. In this workshop, managers learn how to adapt their communication style to meet the diverse engagement needs of team members.

 

10. Self-Care is Not Cancelled – Cultivating Wellness & Adjusting for Uncertainty 
(Wednesday, October 28 @ 10:30 AM – 12 PM)
  • Presenter:
    • Theresa Melito-Conners, Founder, Dr. MC’s Self-Care Cabaret
  • Desription:
    • Participants in this workshop will learn how to optimally practice self-care as we navigate our new normal. Self-care was always important, but now more than ever, it is critical. Whether you are trying to build or maintain a routine for self-care, this workshop will provide you with the tools and knowledge you need. Make time for you now; your future self will thank you.

 

11. Identifying and Preventing Elder Abuse 
(Wednesday, October 28 @ 10:30 AM – 12 PM)
  • Presenters:
    • Paulean Allison, Director of Elder Protective Services, Central Boston Elder Services
    • Bree Cunningham, Protective Services Regional Manager, Central Boston Elder Services
    • Donald N. Freedman, Esq., Rosenberg, Freedman & Lee LLP
  • Description:
    • This workshop will educate, bring awareness and teach human service professionals how to identify the different types of abuse experienced by elders. Central Boston Elder Services’ protective program helps seniors who may be experiencing physical abuse, emotional abuse, self- neglect and financial exploitation. Attendees of this workshop will leave feeling confident about how to spot signs of elder abuse and more importantly how to report these types of abuse.

 

12. Chat with the Commissioners: Disability & Community Services 
(Wednesday, October 28 @ 10:30 AM – 12 PM)
  • Presenters:
    • Commissioner David D’Arcangelo, Massachusetts Commission for the Blind
    • Deputy Commissioner Patricia Ford, Massachusetts Commission for the Deaf and Hard of Hearing
    • Commissioner Jane Ryder, Massachusetts Department of Developmental Services
    • Commissioner Toni Wolf, Massachusetts Rehabilitation Commission

 

13. Legal and Financial Updates and Best Practices 
(Wednesday, October 28 @ 10:30 AM – 12 PM)
  • Presenters:
    • Anita Lichtblau, Attorney, Casner & Edwards, LLP
    • Scott Harshbarger, Attorney, Casner & Edwards, LLP
    • Sharon Lincoln, Attorney, Casner & Edwards, LLP
    • Dyan Reinhold, Managing Director, CBIZ & MHM
    • Janet O’Neill, Managing Director, CBIZ & MHM
  • Description:
    • Join legal and financial nonprofit experts for updates in key areas, including: emergency governance provisions, recent court decisions on nonprofit governance, bylaws best practices, audit and accounting updates, financial statement implications of the CARES Act, and lessons learned from the adoption of revenue recognition standards.

 

14. Untapped Talent – Understanding and Supporting Career Development for Foreign-Born Staff
(Wednesday, October 28 @ 1 PM – 2:30 PM)
  • Presenters:
    • Pam Sampson, Chief Program Officer, Venture Community Services
    • Carley Lubarsky, Vice President, Mental Health Services, Bay Cove Human Services
    • Denise Vojackova-Karami, V.P. of Developmental Services, Thrive Advocacy and Support
    • Peter Obour-Mensah, Housing Support Program Manager, Bay Cove Human Services
    • Emmanuel Owusu, Executive Director, African Bridge Network
  • Description:
    • Finding solutions to support the foreign-born workforce’s career needs in the human service industry will take innovation and collaborative effort. Four human service agencies partnered with African Bridge Network and Simmons University to engage their foreign-born staff in a study to understand their career development needs and adopt strategies and programs to support their growth and inclusion in all leadership roles.
15. Understanding Engagement in Behavioral Health Services When Working with Hispanic Communities 
(Wednesday, October 28 @ 1 PM – 2:30 PM)

 

  • Presenters:
    • Madeline Aviles-Hernandez, Division Director – Outpatient and Recovery, Gandara Center
    • Christopher Ezzo, Division Director, Children’s Behavioral Health Initiative, Gandara Center
  • Description:
    • Hispanic communities face multiple cultural and structural barriers that affect engagement, resulting in adverse social determinants. This workshop will provide participants with an understanding of the role cultural and social factors play in engagement, as well as strategies for leveraging these factors to increase positive behavioral health outcomes.

 

 

16. Got Conflict? Deal with Conflict Effectively: Tools for Your Toolbox 
(Wednesday, October 28 @ 1 PM – 2:30 PM)
  • Presenters:
    • Gail Packer, Executive Director, Community Dispute Settlement Center
  • Description:
    • This workshop will help polish your skills at handling conflict situations in a constructive way. The format will be interactive and draw from your real life experiences to make it relevant and practical. Come join to learn more about positive conflict engagement.

 

17. Trans 101 and Beyond: An Overview of Gender Diversity
(Wednesday, October 28 @ 1 PM – 2:30 PM)
  • Presenter:
    • Caro Narby, College Navigator, Easterseals; PhD Candidate, School for Global Inclusion and Social Development, University of Massachusetts Boston
  • Description:
    • Why and how should we recognize and promote gender diversity in the human services field? What does “gender diversity” even mean? Caro Narby, MPP, provides a practical overview of key terms, historical context, and existing state and federal policy in this relaxed, interactive workshop.

 

18. Chat with the Secretaries & Commissioners: Public & Mental Health, Veterans Services & Elder Affairs 
(Wednesday, October 28 @ 1 PM – 2:30 PM)
  • Presenters:
    • Deputy Commissioner Brooke Doyle, Massachusetts Department of Mental Health
    • TBD, Massachusetts Department of Veterans Services
    • TBD, Massachusetts Department of Public Health
    • Deputy Secretary Robin Lipson, Massachusetts Executive Office of Elder Affairs

 

19. Managing Across Difference
(Thursday, October 29 @ 10:30 AM – 12 PM)
  • Presenter:
    • Comma Williams, Founder, Comma Williams Enterprises
  • Description:
    • The business case for a more diverse workforce is clear – greater productivity, creativity, refection of the community, enhanced morale and effectiveness. It also brings challenges for supervisors and managers to oversee people with so many differences. This session will look at some key differences and offer tips for managing across difference.

 

20. How to Optimize Telehealth in a Post-COVID-19 World 
(Thursday, October 29 @ 10:30 AM – 12 PM)
  • Presenter:
    • Ameet Katkar, Clinical Partnerships Manager, Genoa Telepsychiatry
  • Description:
    • During the COVID-19 crisis, telepsychiatry has emerged as a powerful tool for increasing access to care. The federal government and states have swiftly implemented regulatory changes to meet urgent needs during this public health crisis. We know that the ongoing changes can be overwhelming, and can raise a lot of questions about what the future will look like after this ‘new normal.’ In this workshop, we will discuss the power of telehealth in Massachusetts during COVID-19 and beyond.

 

21. Chat with the Commissioners: Children, Youth & Family 
(Thursday, October 29 @ 10:30 AM – 12 PM)
  • Presenters:
    • Commissioner Amy Kershaw, Massachusetts Department of Transitional Assistance
    • Commissioner Linda Spears, Massachusetts Department of Children and Families
    • Maria Mossaides, Director, Office of the Child Advocate
    • Commissioner Peter Forbes, Massachusetts Department of Youth Services
    • Commissioner Samantha Aigner-Treworgy, Massachusetts Department of Early Education and Care

 

22. The Forgotten CSEC Population: An Introduction to Cisgender Males & LGBTQIA Youth of Color 
(Thursday, October 29 @ 10:30 AM – 12 PM)
  • Presenters:
    • Shaplaie Brooks, BUILD Program Director, Roxbury Youthworks
  • Description:
    • A workshop establishing foundational knowledge regarding vulnerabilities, warning signals and service provision for cisgender males, transgender and non-binary victims and survivors of sexual exploitation. We will additionally provide historical content and a detailed look at the disparities within the LGBTQIA and QTBIYOC communities with the goal of bridging the gaps and broaden the scope of providers, allies and members within the community to work toward a more inclusive and equitable provision of service.
23. Where Do We Go From Here? Planning for an Uncertain Future Moving Forward From COVID-19 
(Thursday, October 29 @ 1 PM – 2:30PM)
  • Presenters:
    • Jeff Cicolini, CPA, CGMA, Partner, AAFCPAs
    • Matt Hutt, CPA, CGMA, Partner, AAFCPAs
  • Description:
    • COVID-19 has impacted our lives and businesses in ways that none of us have experienced before. Human services providers are reacting to situations that continue to evolve rapidly. AAFCPAs will provide best practice recommendations related to finance and operations to ensure attendees are poised to expedite their economic recovery and long-term sustainability.

 

24. Changing the Lens: A Journey in Becoming Culturally Responsive 
(Thursday, October 29 @ 1 PM – 2:30PM)
  • Presenters:
    • Dacia Thompson, Assistant Director, Family Visitation Program, Children’s Services of Roxbury
    • Kira Riley, Case Aide, Family Visitation Program, Children’s Services of Roxbury
  • Description:
    • Cultural responsiveness is a call to action. When building relationships, one must use a growth mindset to understand how individuals fit into society. In this workshop, we will challenge status quo through giving voice to an often-silenced historical perspective. By building a change framework, we can fight the inequities that are produced through structural racism, support individuals’ journeys, and allow for authentic narratives to be heard.

 

25. Scenario Planning in Times of Uncertainty 
(Thursday, October 29 @ 1 PM – 2:30PM)
  • Presenters:
    • Alison Gray, President, Pear Associates
    • Dr. Jennifer Childs Roshak, President and CEO, Planned Parenthood League of MA and President of Planned Parenthood Advocacy Fund of MA
  • Description:
    • Organizations must be prepared to shift programming in response to changes in revenue, regulations, and resources. We will provide strategies to plan for best- and worse-case scenarios (and those in between) and will share a case example of how scenario planning enabled one provider to adjust in times of change.

 

26. Flip Negativity 
(Thursday, October 29 @ 1 PM – 2:30PM)
  • Presenter:
    • Janet Edmunson, President, JME Insights
  • Description:
    • We all fall into some unconstructive patterns from time to time. But when these become persistent, they can deteriorate the positive, high-performing culture you are trying to build. Janet will share techniques on how to flip negativity and tame irrational thinking patterns. You’ll also learn ways to respectfully welcome debate and dissent, combat fixed mindsets and encourage growth from mistakes.

 

27. Workplace Safety – Equity, Resiliency, and the Pandemic of Fear 
(Friday, October 30 @ 10:30 AM – 12 PM)
  • Presenters:
    • Trish Bonica, Vice President of Human Resources, YWCA of Western MA
    • Asia Bradford, Director of Adult Residential Services, YWCA of Western MA
    • Dalila Cardona, Director of Youth & Parent Programs, YWCA of Western MA
    • Amber Estelle, Director of Human Trafficking Services, YWCA of Western MA
  • Description:
    • Pandemics infect work environments with fear. Among our impulses during a crisis is to exert control. But how we react is crucial to promote equity and mitigate fear among employees. Learn ways to combat fear in your organization by adopting resiliency-centered strategies.

 

28. Managing the News Media in a Time of Global Health Crisis 
(Friday, October 30 @ 10:30 AM – 12 PM)
  • Presenter:
    • David Ball, President, Ball Consulting Group
  • Description:
    • This program will equip human services agency leaders, management teams and communications and marketing staffers with the tools to manage the news media, from generating positive awareness to managing through difficult situations. The pandemic era has created new challenges in working with the news media and it calls for new strategies and tactics, as there is little room for error.
29. Introduction to Disability Inclusion in the Workplace 
(Friday, October 30 @ 10:30 AM – 12 PM)
  • Presenter:
    • Steve Slowinski, National Inclusion Manager, Partners for Youth with Disabilities
  • Description:
    • An introduction to disability and inclusion, covering such topics as different ways of defining disability, what is ableism, inclusive language and etiquette, and how to be an ally. Learn disability inclusion best practices so you can become more accommodating and comfortable in any situation working with people with disabilities.

 

30. Getting Out of Your Own Way – Improv Can Help!
(Friday, October 30 @ 10:30 AM – 12 PM)
  • Presenters:
    • Amy Timmins, VP of Community Relations, ServiceNet
    • Katrina Manegio, Director of Autism Services, ServiceNet
    • Janelle Matrow, Speech-Language Pathology Assistant, ServiceNet
  • Description:
    • Improv levels the playing field as we take chances, risk vulnerability and succeed together. Learn some cool improv storytelling and theater games that will help you build team connections, go deeper, laugh longer, and become more flexible. Adapted for online play, these can be used in your next Zoom meeting!

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