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Training session focuses on communication in a diverse workforce

The Providers’ Council is offering a new training designed to help participants understand the breadth and depth of “culture” – both personal and organizational - and how it unconsciously impacts daily interactions and communication in both positive and negative ways.

Trainer Comma Williams will lead the highly interactive session - Cross-Cultural Communication - on Tuesday, May 24 from 9 a.m. to 12:30 p.m. at Seven Hills Foundation, 81 Hope Ave., in Worcester. Participants will have an opportunity to reflect on their own cultural values and norms, as well as learn about those of their colleagues. Concepts such as High and Low Context Communication and the LEARN model are presented as tools for improving effective communication across cultural differences. The session includes large group discussions about the impacts of personal and organizational culture on work with clients and small group skill practices to apply the tools.

You can register here for this session. An application for social work continuing education credits has been submitted.

The full roster of spring training sessions offered by the Providers’ Council can be found here. Early registration is suggested as many of this year’s sessions have sold out or are near capacity. If the training you are interested in is sold out, please e-mail Christina Broughton to be placed on a waiting list.  

If you have questions about any Council trainings or the status of CEU applications, please e-mail Ella Froggatt.