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Council hosts roundtable on millennial recruitment

More than 40 human resources staff and executives from 30 human service organizations took part in an HR Roundtable on millennial recruitment hosted by the Providers’ Council today at TILL, Inc. in Dedham.

The roundtable was led by a panel that included TILL Founder Dafna Krouk-Gordon, TILL Benefits Coordinator Erika Dodson and Insource Services Senior HR and Recruitment Consultant Pam Hoey. Roxbury Youthworks Executive Director Mia Alvarado, who co-chairs the Council’s Millennial Workgroup, moderated the event.

Krouk-Gordon and Dodson talked about different ways in which TILL is changing its organizational culture to be an attractive workplace for employees of the millennial generation. The average length of stay among TILL’s current employees is 6.4 years. She noted that a considerable amount of internal career movement contributes to that enviable retention rate.

“We spend a good 50 percent of our HR Department time thinking about how we can get to know people and where they can move to within the organization,” especially with regard to direct care staff, she said.

“We’re really looking at what their experiences are and we dabble in different things,” added Dodson. “Then when we’re talking about what else they might do, a lightbulb goes off and they try new things.”

Hoey talked about the need for employers to be able to set themselves apart in job postings and grab and hold this generation’s attention.

“If I’m looking to recruit millennials, I use different recruiting methods,” Hoey said. “It’s all about social media. Job ads should only be a couple of paragraphs and you have to differentiate yourself. If you can get them to make that first click, they’ll read. Present something you did as a group. They want excitement and purpose.”

Roundtable attendees also discussed different ways their organizations are approaching all recruiting, from web-x presentations to speeding up the reference checking process, reaching out to candidates by text message instead of by phone or email and reaching out to young adults right out of high school.

“To Dafna’s point about changing culture,” Hoey said, “it’s a must. If the environment isn’t what (millennial employees) want, they’re not going to stay.”